RIKI-LOUISE PUTTER
Ypsilanti,MI
Summary
Compassionate Healthcare Professional experienced in high-responsibility, client-facing roles. Delivered effective crisis resolution and established trust through ethical communication during complex situations. Committed to patient-centered care and ongoing education to achieve Registered Nurse licensure.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
IHA / Trinity Health, Neurology
, Michigan
04.2026 - Current
- Delivered professional and compassionate front-desk support to patients in fast-paced neurology department.
- Scheduled and coordinated patient appointments with high accuracy and attention to detail, enhancing patient flow.
- Communicated with patients by phone and in person, offering clear information and assistance to improve patient experience.
- Document patient communications and appointment-related information accurately within healthcare systems.
- Handle sensitive patient information with confidentiality, professionalism, and discretion.
- Coordinate with clinical staff and healthcare team members to support efficient patient care.
- Manage multiple priorities in a fast-paced medical environment while maintaining a patient-centered approach.
Owner & Founder
Kuriositi PTY
, South Africa
01.2019 - Current
- Conducted personalized consultations to identify client needs and recommend tailored solutions, fostering trust and satisfaction.
- Addressed sensitive client concerns with professionalism and discretion, ensuring a supportive environment for resolution.
- Built strong long-term relationships through follow-up communication and high service standards.
- Coordinated scheduling, documentation, inventory, and customer communications to streamline operations and enhance service delivery.
- Maintained consistent service quality in a high-volume, fast-paced environment.
Key Accounts Broker Consultant
Myrmyidon Broker Services
, South Africa
01.2017 - 01.2019
- Maintained 95%+ client retention through trust-building and ethical practice.
- Served as primary client contact, resolving complex issues through calm, patient-focused communication.
- Navigated high-pressure situations with quick thinking and effective problem-solving.
- Collaborated with multidisciplinary teams to ensure accurate documentation and timely service delivery.
Broker Consultant – Personal & Commercial Lines
Momentum Insurance
, South Africa
01.2013 - 01.2017
- Conducted detailed needs assessments to identify client requirements and tailor solutions.
- Explained complex information clearly to enhance client understanding and decision-making.
- Supported clients during stressful situations, providing reassurance and guidance to foster trust.
- Assisted in training colleagues on client-centered service techniques.
Sales & Underwriting Consultant
OUTsurance
, South Africa
01.2008 - 01.2013
- Achieved consistent performance in fast-paced, target-driven environment to meet organizational goals.
- Managed high call volumes while ensuring accuracy and professionalism to enhance customer satisfaction.
- Maintained strict compliance and confidentiality standards.
- Cultivated resilience and adaptability to maintain composure and effectiveness under pressure.
Education
Matric Certificate (High School Diploma Equivalent) -
Highschool Akasia
South Africa01-2001
Skills
- Appointment Scheduling
- Patient registration
- Insurance verification
- EMR/Computer Literacy
- EPIC charting
- Payment processing
- Record keeping
- Front desk management
- Front desk operations
- Patient Communication
- Phone communication
- Patient support
- De-escalation
- Attention to Detail
- Multitasking
- Teamwork
- Team collaboration
- Confidentiality
- Team collaboration
LANGUAGES
- Afrikaans — Native
- English — Fully Bilingual (Read/Write/Speak)
Timeline
Medical Receptionist
IHA / Trinity Health, Neurology
04.2026 - Current
Owner & Founder
Kuriositi PTY
01.2019 - Current
Key Accounts Broker Consultant
Myrmyidon Broker Services
01.2017 - 01.2019
Broker Consultant – Personal & Commercial Lines
Momentum Insurance
01.2013 - 01.2017
Sales & Underwriting Consultant
OUTsurance
01.2008 - 01.2013
Matric Certificate (High School Diploma Equivalent) -
Highschool Akasia