Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Riki Torri

Orlando,FL

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Host

Texas Roadhouse
10.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Universal Sales Representative

America First Credit Union
12.2023 - 07.2024
  • Customer Service: Providing exceptional service to members, assisting them with their financial needs, and resolving any issues or concerns they may have.
  • Sales and Cross-Selling: Actively promoting and selling a variety of credit union products and services such as savings accounts, checking accounts, loans, credit cards, and insurance products.
  • Financial Counseling: Offering basic financial advice and guidance to members, helping them understand different financial products and services offered by the credit union.
  • Processing Transactions Performing various financial transactions such as deposits, withdrawals, loan payments, and account transfers accurately and efficiently.

Eos Fitness Service Associate

EOS Fitness
07.2022 - 06.2024
  • Address member inquiries, concerns, and requests in a friendly and professional manner. Provide assistance with billing, membership changes, and account inquiries
  • Conduct tours of the gym for prospective members, highlighting key amenities and explaining the layout of the facility
  • Greet members as they enter the gym, check their membership cards or credentials, and assist with the check-in process
  • Provide information about membership options, promotions, and pricing to potential new members. Assist interested individuals with the membership sign-up process, including completing necessary paperwork
  • Support the planning and execution of special gym events, promotions, and activities
  • Handle member complaints or issues effectively, following established procedures for resolution and escalation if necessary

Texas Roadhouse To-go

Texas Roadhouse
03.2023 - 09.2023
  • Receive phone and online orders from guests and provide a friendly and helpful experience during the order-taking process
  • Maintain a strong understanding of the menu items, daily specials, and promotions to assist guests with their selections
  • Work efficiently to ensure that orders are ready for pick-up within the promised time frame, minimizing wait times for guests
  • Accurately process payments for to-go orders, including cash, credit cards, and gift cards, following restaurant procedures
  • Suggest additional items or promotions to increase the value of each order and enhance the guest experience

Dunkin Donuts Crew Member

Dunkin Donuts & Baskin Robbins
12.2021 - 05.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

Film

Valencia College
Orlando, FL
05-2026

High School Diploma -

Florida Virtual School Flex 9-12
Orlando, FL
10-2023

Skills

  • Customer Service
  • Beverage Preparation
  • Sales Techniques
  • Product Knowledge
  • Retail sales customer service
  • Problem Resolution
  • Multi-Tasker
  • Team Player

Languages

English
Full Professional

Timeline

Host

Texas Roadhouse
10.2024 - Current

Universal Sales Representative

America First Credit Union
12.2023 - 07.2024

Texas Roadhouse To-go

Texas Roadhouse
03.2023 - 09.2023

Eos Fitness Service Associate

EOS Fitness
07.2022 - 06.2024

Dunkin Donuts Crew Member

Dunkin Donuts & Baskin Robbins
12.2021 - 05.2022

High School Diploma -

Florida Virtual School Flex 9-12

Film

Valencia College

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Riki Torri