Rikysha Williams
Milwaukee
Summary
Detail-oriented Pharmacy Technician experienced in prescription processing, medication inventory management, and patient counseling. Skilled in training staff and supporting pharmacists to enhance workflow efficiency. Strong communicator with knowledge of pharmacy law and ethics, adept at multitasking and fostering relationships with healthcare providers. Committed to delivering high-quality patient care and maintaining organized pharmacy operations.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Advocate Auroara
Menomonee Falls
09.2025 - Current
- Addressed patient inquiries, delivering accurate information on prescription medications to enhance patient understanding.
- Operated pharmacy software to process prescriptions efficiently and accurately.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Supported pharmacist in managing high volume of prescriptions, ensuring timely responses to customer questions.
- Assisted in training new employees on pharmacy procedures.
- Delivered customer service by answering queries on medications and health-related topics, contributing to patient satisfaction.
Rideshare Driver
Lyft
Milwaukee
03.2022 - Current
- Provided safe transportation for passengers to various destinations.
- Ensured clean and organized vehicle environment to enhance passenger comfort.
- Enhanced passenger experience through effective communication and active engagement.
- Navigated efficiently using GPS and mapping applications.
- Delivered friendly customer service by assisting with luggage and providing local attraction information.
Pharmacy Technician
Ascension St. Joesphs
Milwaukee
03.2014 - 08.2023
- Addressed patient inquiries and provided accurate information on prescription medications to enhance patient understanding.
- Assisted pharmacists in managing inventory and restocking medication supplies.
- Operated pharmacy software to process prescriptions efficiently and accurately.
- Participated in training sessions to improve knowledge of medications and procedures.
- Ensured cleanliness and organization of the pharmacy workspace for optimal efficiency.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Supported pharmacist in efficiently processing high volume of prescriptions while addressing customer questions to ensure satisfaction.
- Resolved customer complaints promptly and professionally, contributing to positive patient experiences.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
Education
High School Diploma -
Juneau
Milwaukee, WI06-2002
Skills
- Prescription processing
- Medication preparation
- Pharmacy software proficiency
- Regulatory compliance
- Inventory control
- Data entry
- Customer inquiries management
Timeline
Pharmacy Technician
Advocate Auroara
09.2025 - Current
Rideshare Driver
Lyft
03.2022 - Current
Pharmacy Technician
Ascension St. Joesphs
03.2014 - 08.2023
High School Diploma -
Juneau