Rilda Cabral
Dorchester,MA
Summary
Motivated and reliable professional with over 7 years of experience in customer service and operations, progressing from crew member to general manager. Known for strong leadership, team development, and maintaining high standards in fast-paced environments. Skilled in managing daily operations,improving team performance ,and delivering excellent customer experiences. Adaptable , organized, and committed to continuous growth and success.
Overview
7
7
years of professional experience
Work History
General Manager
McDonald's
Boston, MA
11.2022 - Current
- Led operational strategy to enhance food service efficiency and customer satisfaction.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Analyzed customer feedback to drive menu improvements and enhance dining experiences.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of team members.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Motivated staff to perform at peak efficiency and quality.
Store Manager
McDonald's
Dorchester, MA
11.2020 - 08.2022
- Supervised daily operations and supported overall store management
- Trained and mentored staff, fostering a high-performance team culture.
- Ensured excellent customer service standards were maintained
- Assisted with inventory control and operational procedure
Crew Member
McDonald's
Boston, MA
11.2018 - 11.2020
- Collaborated with team members to streamline operations, reducing wait times during peak hours.
- Trained new crew members on procedures and best practices to enhance team performance and productivity.
- Resolved customer complaints promptly, contributing to positive dining experiences and brand loyalty.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Science - Accounting And Finance
Escola Secundaria Cesaltina
Praia Cabo Verde 06.2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Team leadership and coaching
- Cash management
- Team motivation
- Sales expertise
- Delegating work
Languages
Spanish
Full Professional
Portuguese
Native or Bilingual
English
Native or Bilingual
Cape Verdean Creole
Native or Bilingual
Timeline
General Manager
McDonald's
11.2022 - Current
Store Manager
McDonald's
11.2020 - 08.2022
Crew Member
McDonald's
11.2018 - 11.2020
Bachelor of Science - Accounting And Finance
Escola Secundaria Cesaltina