Rileigh Minton-Pappilli
Oklahoma City,Oklahoma
Overview
4
4
years of professional experience
Work History
Server
Cheddars
Norman, OK
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supported needs of four to five tables during each shift.
Shift Lead
Boomtown Creamery
Moore, OK
05.2023 - 09.2023
- Identified and resolved conflicts between workers to promote teamwork
- Communicated, trained and promoted quality standards to team members
- Responded to all customer concerns or issues promptly and professionally
- Executed cash management duties with POS and shift reports.
GUEST ADVOCATE
Target
Oklahoma City, OK
07.2020 - 12.2021
- Enforced store safety and cleanliness standards, reducing hazards
- Maintained inventory and store visual presentation to meet customer needs
- Processed customer orders and ensured accuracy of their purchases
- Resolved and de-escalated issues to address customer concerns
- Assisted with training and mentoring new team members
- Monitored self-checkout stations to assist customers and resolve register problems
- Helped customers locate merchandise and answered questions about products.
Education
Bachelor of Science (B.S.) - Nursing -
University of Oklahoma
Norman, Oklahoma05.2026
Skills
- Conflict Resolution
- Guest Service
- Cash Handling
- Strong Work Ethic
- Safe Food Handling
- Menu Memorization
- Order Accuracy
Timeline
Server
Cheddars
11.2023 - Current
Shift Lead
Boomtown Creamery
05.2023 - 09.2023
GUEST ADVOCATE
Target
07.2020 - 12.2021
Bachelor of Science (B.S.) - Nursing -
University of Oklahoma