Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Riley Archie

Bethel Park,PA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

5 Guys
12.2022 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Server

The Interchange Lounge
04.2022 - 06.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Crew Member

5 Guys
11.2021 - 04.2022
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Crew Member

Danny's Pizza And Hoagies
08.2018 - 02.2020
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Took orders, prepared meals, and collected payments.
  • Packaged menu items into bags or trays and placed drink orders into carriers.

Education

Degree in Progress - Business Management

Community College of Allegheny County
West Mifflin, PA
05.2026

High School Diploma -

Bethel Park High School
Bethel Park, PA
05.2022

Culinary Arts

Steel Center Technology Center
West Mifflin, PA
05.2022

Skills

  • Team Development
  • Safety Compliance
  • Delegating Work
  • Customer service focus

Certification

ServSafe Manager Certificate

Timeline

Shift Manager

5 Guys
12.2022 - Current

Server

The Interchange Lounge
04.2022 - 06.2022

Crew Member

5 Guys
11.2021 - 04.2022

Crew Member

Danny's Pizza And Hoagies
08.2018 - 02.2020

Degree in Progress - Business Management

Community College of Allegheny County

High School Diploma -

Bethel Park High School

Culinary Arts

Steel Center Technology Center

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Riley Archie