Riley Crookham
Myrtle Beach,SC
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Excel in fast-paced environments with motivational management style and resourceful mindset. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Front Desk/Assistant Cafe Manager
K1 Speed
04.2022 - Current
- Handled tasks and responsibilities during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues and solving accordingly to the specific complication.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed front desk maintenance of client records and safety waiver data.
- Entered and updated sensitive customer information during check-ins.
- Scheduled and assigned daily work and activities for team members.
- Greeted visitors and customers upon arrival, offered assistance, answered questions and engaged in pleasant conversations while managing check-in process.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Built a talented team by using key strategies of communication and team building throughout the company.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Hospitality, Resort And Tourism Management
Coastal Carolina University
Conway, SC05.2025
High School Diploma -
Appoquinimink High School
Middletown, DE06.2021
Skills
- POS System Operations
- Customer Service Management
- Report Preparation
- Business Development
- Guest Satisfaction
- Hospitality and Accommodation
- Planning and Prioritization
- Listening Skills
- Time Management
- Problem-Solving Skills
- Hospitality Management
- Inventory Oversight
Timeline
Front Desk/Assistant Cafe Manager
K1 Speed
04.2022 - Current
Bachelor of Science - Hospitality, Resort And Tourism Management
Coastal Carolina University
High School Diploma -
Appoquinimink High School
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