Riley Darnell
Woodway,Texas
Summary
Patient Coordinator with experience in healthcare settings, specializing in patient relations and office administration. Demonstrates proficiency in appointment scheduling, insurance verification, and maintaining HIPAA compliance, ensuring seamless patient care and satisfaction. Committed to fostering a collaborative environment and enhancing service quality through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Medical Records Specialist
Waco Gastroenterology Associates
08.2025 - Current
- Managed medical record systems to ensure compliance with HIPAA regulations.
- Streamlined patient data retrieval processes, enhancing operational efficiency.
- Trained staff on electronic health record (EHR) software usage and best practices.
- Audited medical records for accuracy, ensuring high-quality patient care documentation.
- Worked effectively in fast-paced environments.
- Independently received and renamed all faxes
- Scheduled medical appointments in correspondence to their referral
- Take payments and cover front desk as needed
MEDICAL FRONT DESK
Anthony Medical and Chiropractor
01.2025 - Current
- Assisted patients with scheduling and inquiries, fostering a welcoming environment and enhancing patient satisfaction.
- Monitored patient flow and data management, implementing adjustments that resulted in measurable improvements in service delivery.
- Coordinated with medical staff to ensure seamless patient care, strengthening team dynamics and enhancing overall service quality.
- Maintained accurate patient records and billing information, ensuring compliance with healthcare regulations and minimizing errors.
- Operated Tenz unit and ultrasound on patient problem areas, ensuring it was done accurately and efficiently.
HEAD CASHIER
Lowe’s Home Improvement
09.2024 - 05.2025
- Trained and mentored a team of cashiers, fostering a supportive environment that enhanced customer service ratings.
- Maintained precise financial records, ensuring compliance with corporate standards and minimizing discrepancies.
- Coordinated with management to implement training programs, enhancing team skills and fostering a collaborative work environment.
- Executed meticulous inventory checks and reconciliations, maintaining stock accuracy and preventing potential losses.
PATIENT SERVICE REPRESENTATIVE
Waco Family Medicine
02.2024 - 09.2024
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned documents into electronic health record system as needed.
- Verified insurance information, collected payments, and scheduled appointments.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
PATIENT CARE COORDINATOR
Topaz Dentistry
08.2023 - 01.2024
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Accessed third-party insurance databases to identify coverage of benefits.
- Scheduled evaluations and procedures for patients.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
FRONT DESK RECEPTIONIST/SHIFT LEAD
Planet Fitness
04.2023 - 08.2023
- Maintained a clean and friendly facility and front desk.
- Greeted guests at the front desk and engaged in genuine conversations while managing the check-in process.
MEMBERSHIP ASSISTANT/EVENT COORDINATOR
Cameron Park Zoological and Botanical Society
04.2022 - 04.2023
- Developed decor, theme and ambiance for events to satisfy client's vision.
- Coordinated with vendors and event contributors, caterers and transportation services.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Supported customer service, providing informational resources regarding promotions and sales.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Managed and completed paperwork and overall office administration operations.
- Keyed all data into Google Spreadsheet.
FRONT DESK ASSOCIATE
Planet Fitness
06.2020 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Lowe’s Home Improvement
10.2019 - 06.2020
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Provided a superior customer experience in order to build a loyal customer base.
Education
HIGH SCHOOL DIPLOMA - undefined
Riley Darnell
Waco, TX05.2019
Skills
- Patient Relations, HIPAA Compliance, Appointment Scheduling, Insurance Verification, Customer Service, Payment Processing, Data Entry, Event Coordination, Office Administration, Medical Records Compliance, Fax Organization and Redistribution
Timeline
Medical Records Specialist
Waco Gastroenterology Associates
08.2025 - Current
MEDICAL FRONT DESK
Anthony Medical and Chiropractor
01.2025 - Current
HEAD CASHIER
Lowe’s Home Improvement
09.2024 - 05.2025
PATIENT SERVICE REPRESENTATIVE
Waco Family Medicine
02.2024 - 09.2024
PATIENT CARE COORDINATOR
Topaz Dentistry
08.2023 - 01.2024
FRONT DESK RECEPTIONIST/SHIFT LEAD
Planet Fitness
04.2023 - 08.2023
MEMBERSHIP ASSISTANT/EVENT COORDINATOR
Cameron Park Zoological and Botanical Society
04.2022 - 04.2023
FRONT DESK ASSOCIATE
Planet Fitness
06.2020 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE
Lowe’s Home Improvement
10.2019 - 06.2020
HIGH SCHOOL DIPLOMA - undefined
Riley Darnell