RILEY DINKLAGE
Wesley Chapel,FL
Summary
Undergraduate student at Florida State University studying Psychology with a Pre-Law Track. Organized and motivated employee determined to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server and Trainer
Rock N' Roll Sushi
Tallahassee, FL
12.2021 - Current
- Worked in collaboration with restaurant management to teach new team members set service expectations customized for specific environment wanted to provide for incoming guests.
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinner ware promptly and with a positive attitude.
- Knowledgeably recommended menu items based on customer needs and preferences, including up-selling complementary dishes and drink
- Consistently responsible for closing and shift change duties on my own that ensured the next applicable shift was best set up for success.
Lead Hostess
Zukku San Sushi Bar and Grill
Wesley Chapel, FL
10.2020 - 08.2021
- My responsibilities revolved around enhancing our guests' experience and delegating roles to my team of hostesses on the busier weekends
- During the week, I worked on my own and was responsible for completing the following tasks:
- Greeting guests and gathering information to run a server rotation to seat guests accordingly while also managing a waitlist
- Bussing and resetting tables to prepare for the next guest
- Answering phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Managing financial transactions through both cash and card payments.
Food Runner
Zukku San Sushi Bar and Grill
Wesley Chapel, FL
10.2020 - 08.2021
- Managed the back of house food service line, determining delivery timing for appetizers, entrees, and desserts based on guests' needs
- Memorized dining room floor plans and understood seat number system
- Packed To-go orders promptly and completely by promised time given to customers
- Distinguished and identified specially curated sushi rolls and other menu items based on customer request.
Server Assistant
Zukku San Sushi Bar and Grill
Wesley Chapel, FL
10.2020 - 08.2021
- Supported serving staff by promptly taking and filling orders, communicating food requests to kitchen personnel and offering assistance ahead of requests
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Managed inventory of dining room products, including condiments, linens and flatware.
Education
Bachelor of Arts - Psychology
Florida State University
05.2025
High School Diploma - undefined
Cypress Creek High School
05.2020
Skills
- Customer Service and Rapport
- Verbal and Written Communication
- Conflict and Complaint Resolution
- Workflow Coordination
- Staff Training and Team Leadership
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Certification
- SafeStaff Certified - DBPR Food Safety Provider
- Point of Sale Training
- First Aid/CPR Certified
Timeline
Server and Trainer
Rock N' Roll Sushi
12.2021 - Current
Lead Hostess
Zukku San Sushi Bar and Grill
10.2020 - 08.2021
Food Runner
Zukku San Sushi Bar and Grill
10.2020 - 08.2021
Server Assistant
Zukku San Sushi Bar and Grill
10.2020 - 08.2021
Bachelor of Arts - Psychology
Florida State University
High School Diploma - undefined
Cypress Creek High School
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