Riley Gatto
Pasadena,USA
Summary
Detail-oriented and compassionate TMS Technician with a strong foundation in patient care and clinical operations at Pacific Mind Health. Adept at building rapport with diverse patient populations, coordinating treatment schedules, and supporting multidisciplinary teams. Now seeking to transition into a remote healthcare administration role to further leverage communication skills, organizational abilities, and a deep understanding of mental health care to enhance the patient experience and streamline care delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TMS Technician/Patient Care Coordinator
Pacific Mind Health
02.2025 - Current
- MagVenture-certified to perform Transcranial Magnetic Stimulation
- Piloted TMS services at Pacific Mind Health’s West Los Angeles location
- Increased patient satisfaction levels by providing thorough explanations of TMS procedures, benefits, and potential side effects.
Sales and Services Lead
Sephora
08.2018 - 02.2025
- Managed daily service appointments, ensuring optimal scheduling for makeup artists and skincare professionals.
- Acted as primary point of contact for client inquiries, rescheduling, service-related issues, and follow-ups.
- Trained and coached a team of 40+ Beauty Advisors to deliver exceptional client service aligned with brand standards.
- Resolved customer concerns with empathy and discretion, maintaining satisfaction and loyalty.
Senior Peer Leader
Borough of Manhattan Community College Women’s Resource Center
08.2021 - 05.2023
- Piloted BMCC’s Mental Health Ambassador program in 2022, driving student awareness regarding the counseling center and its vast resources.
- Established a strong rapport with fellow students through consistent communication, empathy, and understanding, fostering trust within the peer community.
- Managed time efficiently while balancing multiple responsibilities as a Peer Leader and full-time student with a full-time day job.
Front Desk Receptionist
Great Clips Salon
11.2016 - 08.2018
- Maintained an organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor of Arts - Psychology of Intimacy
City University of New York
New York, NY12.2023
Associate of Arts - Psychology
Borough of Manhattan Community College
New York, NY06.2022
Skills
- Verbal and written communication
- Active listening and empathy
- Teamwork and collaboration
- Punctual and reliable
- Problem solving and critical thinking
- Flexible and adaptable
Certification
Adult Mental Health First Aid - 2021
Multimedia Makeup Design (Makeup Designory NYC) - 2018
NJ State Cosmetology License - 2017
Timeline
TMS Technician/Patient Care Coordinator
Pacific Mind Health
02.2025 - Current
Senior Peer Leader
Borough of Manhattan Community College Women’s Resource Center
08.2021 - 05.2023
Sales and Services Lead
Sephora
08.2018 - 02.2025
Front Desk Receptionist
Great Clips Salon
11.2016 - 08.2018
Associate of Arts - Psychology
Borough of Manhattan Community College
Bachelor of Arts - Psychology of Intimacy
City University of New York
Similar Profiles
JA’NEA WINGFIELDJA’NEA WINGFIELD
Area Coordinator at Child Mind Institute - Youth Mental Health AcademyArea Coordinator at Child Mind Institute - Youth Mental Health Academy
Tarra ChamberlainTarra Chamberlain
Certified Nursing Assistant at Peace Of Mind Home Health CareCertified Nursing Assistant at Peace Of Mind Home Health Care
Amanda BlumAmanda Blum
Consultative Committee Member at One Door Mental Health and Mind AustraliaConsultative Committee Member at One Door Mental Health and Mind Australia
Andrew RiesAndrew Ries
Outside Sales Representative at Blades of GreenOutside Sales Representative at Blades of Green
ROY TUCKERROY TUCKER
Loan Originator/Housing Counselor at NACA – Neighborhood Assistance Corp of AmericaLoan Originator/Housing Counselor at NACA – Neighborhood Assistance Corp of America