Riley Gregory
Morrisville,NC
Summary
Friendly and reliable team player with solid experience in customer service and front-end operations. I'm all about working hard, helping others, and getting things done right. I take pride in the work I do, and the positive difference I can make every day. Over the years, I've learned how to handle any customer interaction with the best outcome. In addition, I have extensive cash handling and management experience. That being said, I am not afraid to stand up for my employees when and if the time comes. Teamwork is the most important way to run a store.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Supervisor
Simmer Coffee House
Cary, NC
07.2025 - Current
- Led daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed scheduling solutions to enhance labor efficiency during peak hours.
- Contributed to team efforts in establishing a brand new retail location to enhance customer accessibility.
- Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Cashier
The Butchers Market
Holly Springs, NC
01.2025 - Current
- Maintained accurate purchase records and processed payments across various methods to ensure seamless transactions.
- Restocked supplies and organized checkout area to support smooth operations and improve customer experience.
- Maintained accurate records of purchases and processed payments through multiple methods.
- Greeted customers and addressed inquiries regarding products and services.
- Greeted customers and addressed inquiries about products and services, fostering a welcoming environment.
- Executed daily recovery tasks to maintain cleanliness for optimal productivity.
- Conducted cash drawer counts at shift start to confirm accuracy.
- Performed inventory counts and ordered materials.
Shift Supervisor
Starbucks
Cary, NC
11.2021 - 12.2024
- Addressed shift issues proactively to maintain operational efficiency.
- Communicated job duties and expectations clearly to employees.
- Proactively addressed shift issues to ensure smooth operations.
- Trained new staff on procedures and best practices to enhance team readiness.
- Provided constructive feedback to enhance employee performance.
- Provided constructive feedback to improve employee performance and engagement.
- Handled cash transactions, including balancing registers and preparing deposits.
- Conducted weekly inventory checks and counts to manage supplies and equipment.
Hostess
Hickory Tavern
Cary, NC
10.2020 - 04.2021
- Recorded customer information efficiently in reservation system to enhance service accuracy.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Demonstrated strong interpersonal skills when interacting with customers.
- Maintained a clean and organized dining area.
- Monitored dining room activity to ensure compliance with health regulations.
- Engaged guests in friendly conversation to foster a welcoming atmosphere.
- Utilized strong interpersonal skills to build rapport and enhance customer satisfaction.
Education
High School Diploma -
Panther Creek High School
Cary, NC06-2022
Skills
- Team leadership
- Cash handling
- Customer service
- Employee training
- Operational efficiency
- Conflict resolution
- Task delegation
- Cash register operation
- Ordering and stocking
- Complex Problem-solving
Certification
- Food safety manager
Timeline
Shift Supervisor
Simmer Coffee House
07.2025 - Current
Cashier
The Butchers Market
01.2025 - Current
Shift Supervisor
Starbucks
11.2021 - 12.2024
Hostess
Hickory Tavern
10.2020 - 04.2021
High School Diploma -
Panther Creek High School