Summary
Overview
Work History
Education
Skills
Timeline
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Riley Grow

Phenix City,AL

Summary

Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Publix Pharmacy in optimizing workflow and enhancing customer service. Skilled in insurance billing and problem-solving, I excel at building relationships and resolving issues efficiently, ensuring patient satisfaction and compliance with safety regulations. Committed to delivering exceptional care in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

Publix Pharmacy
06.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Crew Member

AMC Theatres
08.2022 - 06.2023
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.

Education

John F Kennedy Highschool
La Palma, CA
05-2021

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Customer service
  • Resolving customer issues
  • Prioritization and organization
  • Certified pharmacy technician (cpht)
  • Relationship building
  • Resolving complaints
  • Patient profile setup

Timeline

Pharmacy Technician

Publix Pharmacy
06.2023 - Current

Crew Member

AMC Theatres
08.2022 - 06.2023

John F Kennedy Highschool

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