Riley Jacobs
Emmaus,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
6
6
years of professional experience
Work History
Associate
Bananarama Sundae Food Truck
05.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Being consistent and pleasant in a face-paced environment.
- Providing a clean workstation and being cautious of potential customers with allergies.
Theatre Manager
Emmaus Theatre
06.2017 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Cashier
Target
11.2020 - 09.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06.2020
Skills
- Customer Service
- Computer Competency
- Policy Implementation
- Time Management
- Communication
- Multiple Priorities Management
- Attention to Detail
- Leadership
Timeline
Associate
Bananarama Sundae Food Truck
05.2022 - Current
Customer Service Cashier
Target
11.2020 - 09.2021
Theatre Manager
Emmaus Theatre
06.2017 - Current
High School Diploma -
Emmaus High School
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