Riley Marrero
Winter Park,Florida
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
9
9
years of professional experience
Work History
Sales Manager
Semper Laser
04.2024 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Cross-trained existing employees to maximize team agility and performance.
Sales Coordinator
Semper Laser
06.2023 - 03.2024
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Compiled client profiles and entered information into operating system.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Trained and mentored new sales representatives.
Spa Coordinator/ Esthetician
Orchid Spa and Wellness
02.2019 - 12.2023
- Maintained solid knowledge base of all spa products and services.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Built customer rapport and educated/ informed clients about treatments and package options for optimum upselling.
Server
Universal Orlando Resort
09.2016 - 03.2021
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and allergy accommodations.
Education
Bachelor of Science -
University of Central Florida
Orlando, FL12-2019
Associate of Arts -
Miami Dade College
04.2016
Esthetician License - Facials Specialty
Orange Technical College
12.2018
Skills
- Staff management
- Goals and performance
- Relationship building
- Sales team training
- Sales tracking
- Sales coaching
- Analytical problem solver
- Persuasive negotiations
- KPI tracking
- CRM software
Timeline
Sales Manager
Semper Laser
04.2024 - Current
Sales Coordinator
Semper Laser
06.2023 - 03.2024
Spa Coordinator/ Esthetician
Orchid Spa and Wellness
02.2019 - 12.2023
Server
Universal Orlando Resort
09.2016 - 03.2021
Associate of Arts -
Miami Dade College
Bachelor of Science -
University of Central Florida
Esthetician License - Facials Specialty
Orange Technical College
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