Riley Platt
Summerville,SC
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
The Icehouse
03.2022 - Current
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Opened and closed seating sections according to volume of guests.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Used cash registers and credit card machines to cash out customers.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Education
Master of Science - Criminal Justice
University of South Carolina - Columbia
Columbia, SC05.2028
No Degree -
Cyber Academy of South Carolina
Greenville05.2024
Skills
- Detail Oriented
- Impression management
- Attention to Detail
- Flexible and Adaptable
- Efficient collaboration
- Patience and Empathy
- Guest Engagement
- Hospitality service expertise
- Guest complaint resolution
- Server Support
- Food Safety Standards
- Reliable and Trustworthy
- Mobile Order Management
Certification
- First Aid/CPR Certified
- OSHA Certified
CPR Certified
CPR Certified by the American Heart Association as of February 2024.
Timeline
Hostess
The Icehouse
03.2022 - Current
Master of Science - Criminal Justice
University of South Carolina - Columbia
No Degree -
Cyber Academy of South Carolina
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