Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Riley Roberts

Copley,OH

Summary

Personable professional who enjoys providing top-notch customer service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I pride myself on being a sincerely genuine and outgoing person who always has a smile. Public speaking and a proven ability to “read” an audience are several of my abilities. Exemplary communication skills assist me in effectively expressing concepts and establishing connections. Diverse work history has equipped me to be adaptable, self-reliant, and work well in teams. Furthermore, I am meticulously organized and detail-oriented. I can work in a fast-paced environment and ensure all expectations are met. My enthusiasm and abilities are dedicated to the success of your staff.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Kingfish
05.2024 - Current
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Provided menus and answered questions about menu items and specials.
  • Responded quickly to guest requests in an efficient manner

Hostess/Server

Wasabi Japanese Steakhouse And Sushi
03.2023 - 03.2024
  • Handled cash payments and reconciled daily transactions accurately.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Verified reservations and wait times with customers.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Accurately recorded customer information into reservation system.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Resolved any customer complaints or issues quickly and professionally.
  • Provided menus to customers and answered questions regarding menu items.
  • Provided excellent customer service by addressing customer needs promptly.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Responded quickly to guest requests in an efficient manner.
  • Performed opening and closing duties such as cleaning counters and stocking shelves with necessary supplies for next day's operations.

Coach

Pinnacle Gymnastics
05.2023 - 09.2023
  • Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Adhered strictly to safety protocols while supervising practices or competitions.
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Instructed players on proper techniques, strategies, rules and regulations of the sport.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Promoted sportsmanship values among athletes, fostering a positive atmosphere within the team environment.

Froster

Nothing Bundt Cakes
10.2021 - 03.2022
  • Frosted the cakes
  • Made the frosting
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Cleaned food preparation areas such as countertops, appliances exteriors, floors and sinks.

Lifeguard

Hastings Water Works
04.2021 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Performed emergency rescues when necessary.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Monitored swimmers to ensure safety in the pool area.
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Performed regular cleaning and maintenance of pool equipment.
  • Enforced all safety regulations and posted rules for patrons.
  • Maintained constant surveillance of patrons in the swimming area at all times.

Education

Marketing

Kent State University
Kent, OH

High School Diploma -

Copley High School
Copley, OH
05.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Dependable and Responsible
  • Positive attitude and enthusiasm
  • Teamwork and Collaboration
  • Geniune
  • Problem-Solving skills
  • Organization skills

Affiliations

Delta Zeta sorority

Timeline

Restaurant Hostess

Kingfish
05.2024 - Current

Coach

Pinnacle Gymnastics
05.2023 - 09.2023

Hostess/Server

Wasabi Japanese Steakhouse And Sushi
03.2023 - 03.2024

Froster

Nothing Bundt Cakes
10.2021 - 03.2022

Lifeguard

Hastings Water Works
04.2021 - 09.2021

Marketing

Kent State University

High School Diploma -

Copley High School

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