Summary
Overview
Work History
Education
Skills
Certification
Referances
Timeline
Generic

Riley Ross

Colorado Springs,CO

Summary

Experienced Operations Assistant proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from everyday business operations to down to the number cashflow and expense tracking. Experienced with overseeing multiple projects simultaneously and creating systems to increase revenue and business efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Assistant

Chairman Air Charter
03.2022 - 11.2023
  • Tracked and verified daily business expenses
  • Provided quarterly book keeping
  • Reviewed company systems in reflection with company revenue
  • Assistance in online marketing
  • Handled direct client needs and request
  • Scheduled crew for flight operations
  • Assistance in employment regulations and payroll
  • Tracked marketing trends to improve sales
  • Promoted company improvements and changes form client feedback
  • Assisted in daily flight trips to ensure top quality service

Assistant Property Manager

Reid & Associates
04.2021 - Current
  • Tenant check ins & check outs
  • Resolve property maintenance issues
  • Help solve tenant concerns
  • Collect tenant rents and deposits
  • Work with team to stay in compliance with legal and safety matters
  • Assist in recording and tracking all business expenses
  • Set up project for each tenant turn over
  • Marketing for new tenants to fill vacancy
  • Meeting with tenants to view units and address concerns
  • Monitors each property for proper condition

Line Technician

Tac-Air
04.2020 - 03.2022
  • Worked directly with pilots and passengers to help with everyday travel needs
  • Serviced mid size jets and small cooperate aircraft
  • Stayed in regulation with FAA guidelines for enhanced safety
  • Operated complex and large machinery of many varieties to service aircraft
  • Helped maintain a professional and clean facility to provide great customer experience

Team Leader

Chick Fil A
12.2019 - 04.2020
  • Created top tier customer service to provide guest with an enjoyable experience
  • Lead 15+ team members every shift to create a fast and smooth service
  • Handled guest complaints and concerns
  • Trained team members to have excellent success
  • Analyzed each member of the team to find strong working areas for their best performance
  • Worked with other leaders to help improve overall efficency and accuracy for orders

Director Of Sales

ShowCar Auto Spa
11.2023 - Current
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Achieved regional sales targets through effective territory management and relationship building with key clients.
  • Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
  • Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
  • Called leads and prospects to draw in more business.
  • met with clients and leads to go over services.

Education

High School Diploma -

Vista Ridge High School
Colorado Springs, CO
05.2022

Skills

  • Staff Management
  • Book Keeping
  • Sales
  • Marketing
  • Revenue Tracking
  • Expense Tracking
  • Leadership
  • Customer Service
  • Negotiation
  • Fast Learning
  • Problem Solving
  • Highly Efficient

Certification

Private Pilot Certificate

Referances

Lee Wolford (Mentor)

Cell: (719)338-1370 Home: (719)590-1370

Paeleigh Reid (Employer & Mentor)

Cell: (719)510-4632

Nathan Caudle (Former Co-Worker)

Cell: (828)999-0201

AJ Steward (Friend)

Cell: (719)482-4059




Timeline

Director Of Sales

ShowCar Auto Spa
11.2023 - Current

Operations Assistant

Chairman Air Charter
03.2022 - 11.2023

Assistant Property Manager

Reid & Associates
04.2021 - Current

Line Technician

Tac-Air
04.2020 - 03.2022

Team Leader

Chick Fil A
12.2019 - 04.2020

High School Diploma -

Vista Ridge High School

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Riley Ross