Summary
Overview
Work History
Education
Skills
Timeline
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Riley Shields

Brawley,CA

Summary

Proven track record of enhancing customer satisfaction and loyalty at Albertsons, adept in order accuracy and efficient navigation. Excelled in building relationships and upselling products, showcasing adaptability and brand representation. Achieved high accuracy levels in transactions, demonstrating both hard and soft skills essential for dynamic business environments.

Versatile team member offering over several years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

Curbside Shopper

Albertsons
01.2023 - 09.2024
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Circle K
10.2022 - 01.2023
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up new sales displays each week with fresh merchandise.
  • Stocked, tagged and displayed merchandise as required.

Customer Service Representative

Consumer Cellular
06.2021 - 09.2022
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Created and maintained detailed database to develop promotional sales.
  • Sought ways to improve processes and services provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Provider Relations Specialist

Ciox Health Phoenix
05.2019 - 04.2021
  • Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
  • Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
  • Answered provider inquiries via email, telephone and written correspondence.
  • Reviewed expenses and fund allocations for accounts at regular intervals to verify credited surplus and deficits based on payment schedules and claim submissions.
  • Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements.

Education

High School Diploma -

Palo Verde High School
Blythe CA
06-2015

Skills

  • Order accuracy
  • Efficient navigation
  • Brand representation
  • Upselling products
  • Account updating
  • Complaint resolution
  • Scheduling
  • Adaptive team player
  • Drawer balancing
  • Returns processing
  • Currency counting
  • Identification checks

Timeline

Curbside Shopper

Albertsons
01.2023 - 09.2024

Cashier

Circle K
10.2022 - 01.2023

Customer Service Representative

Consumer Cellular
06.2021 - 09.2022

Provider Relations Specialist

Ciox Health Phoenix
05.2019 - 04.2021

High School Diploma -

Palo Verde High School
Riley Shields