RIley Smith
Hooper ,UT
Summary
Experienced in customer service, patient care, Education, cleaning and organization, dental assisting, and front desk reception. Proficient in dental insurance verifications, claim submissions, and handling outstanding claims. Received additional training from My Practice My Business to enhance skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist/Customer Service
Rock Run Dental
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Dental Assistant, Chairside
Malan Family Dentistry Matthew W Malan
07.2016 - 09.2023
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
- Gathered medical information, dental health history and vitals from patients.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
Education
Certification - Nail Technician
Ogden Weber Technical College
02.2020
High School Diploma -
Roy High School
Roy, UT05.2014
Skills
- Customer Service
- Detail-Oriented
- Organization and Prioritization
- Strong Writing and Verbal Skills
- Responsible and Dependable
- Productivity and Time Management
- Strong Work Ethic
- Positive Team Player
- Multitasking and Prioritization
- Problem-Solving
- Excellent Communication Skills
- Quick learner
Timeline
Front Desk Receptionist/Customer Service
Rock Run Dental
09.2023 - Current
Dental Assistant, Chairside
Malan Family Dentistry Matthew W Malan
07.2016 - 09.2023
Certification - Nail Technician
Ogden Weber Technical College
High School Diploma -
Roy High School
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