Riley Steele
Kansas City,MO
Summary
Motivated professional with a strong background in leadership and fast-paced operations. Experienced in managing teams, resolving concerns, coordinating priorities, and building relationships with diverse stakeholders. Skilled in problem-solving, organization, and maintaining professionalism under pressure, with a strong interest in applying these strengths to sales and freight brokerage.
Overview
8
8
years of professional experience
Work History
Shift Leader
Culver's Restaurant
Lee's Summit, MO
04.2018 - Current
- Supervised a team of 70 employees, assigning roles across register, drive-thru, custard, and kitchen stations to maintain efficient restaurant operations.
- Assisted in developing a training program to help team members uphold Culver's service standards and improve accuracy.
- Facilitated leadership workshops with team leaders from 10 Culver's locations to promote leadership development.
- Resolved guest concerns promptly and professionally by correcting the issue while maintaining a hospitable attitude.
Education
Bachelor of Science - Psychology
Northwest Missouri State University
Maryville, MO05-2026
Skills
- Customer service focus
- Time management
- Problem solving
- Data entry and documentation
- Verbal and written communication
- Conflict Resolution
Timeline
Shift Leader
Culver's Restaurant
04.2018 - Current
Bachelor of Science - Psychology
Northwest Missouri State University