Riley Sylvia
Littleton,CO
Summary
Motivated and results-driven professional with proven experience in management, team leadership, and customer service. Skilled in building strong working relationships, fostering teamwork, and resolving conflicts effectively. Known for demonstrating integrity, respect, and accountability in all aspects of work. Adept at managing stress, maintaining self-control, and embracing constructive feedback to achieve personal and organizational growth. Seeking opportunities to leverage these skills in a dynamic and collaborative environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Chick-fil-A
Littleton, CO
11.2022 - Current
- Implemented strategies to increase sales and improve service quality.
- Assisted in the development and implementation of new operational procedures.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated employee performance, delivering individualized feedback and praise.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Education
High School Diploma -
Columbine HS
Littleton, CO05-2024
Skills
- Strong verbal and written communication
- Problem-solving
- Team leadership
- Issue resolution
- Team supervision
- Decision-making capacity
- Cash handling
- Flexible schedule
Accomplishments
- Led a team of 13 employees during peak lunch and dinner hours, improving drive-thru efficiency by 20% through streamlined communication and task delegation. Maintained exceptional customer satisfaction ratings of 95% during high-volume shifts.
- Stretch For Excellence Award at Columbine Highschool
Timeline
Shift Leader
Chick-fil-A
11.2022 - Current
High School Diploma -
Columbine HS
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