Riley Weathers
Saco
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Vertical Supply Group
07.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Leveraged product knowledge to drive sales and enhance customer satisfaction.
- Built rapport with customers and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Independent Ski and Winter Sports Sales Representative
Curated.com
10.2022 - 01.2025
- Identified customer needs and provided tailored product recommendations to enhance satisfaction.
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted market research to identify trends and inform sales strategies for targeted outreach.
- Executed comprehensive follow-up protocols to ensure client satisfaction and repeat business opportunities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Participated in trade shows and conferences to network and generate leads.
River Guide
Grand Canyon Whitewater/ Arizona River Runners
04.2013 - 04.2024
- Organizing and leading 1-3 week-long extended expedition style trips on the Colorado River in the Grand Canyon
- Trained and mentored new guides in navigation and safety protocols.
- Conducted risk assessments for various whitewater environments.
- Enhanced customer engagement through personalized trip briefings and post-excursion feedback sessions.
- Promoted a positive company image by upholding professional standards while interacting with clients both on-land and during water-based excursions.
- Completed thorough trip evaluations after each excursion, identifying areas for improvement or growth opportunities.
- Led engaging educational sessions on local ecology, history, and conservation efforts during tours.
General Manager and Lead Boot Fitter
Humphrey Summit Ski
11.2011 - 09.2021
- I oversaw all aspects of running a ski and snowboard shop from daily operations to developing long term goals and growth.
- Setting budgets and meeting sales goals, short and long term
- Bringing new lines and brands into the shop to grow the business
- Building company image by collaborating with dealers, vendors, sales reps, customers, government, community organizations, and employees
- Managing staff, hiring, training, and terminating workers as needed and handling employee relations
- Assessing customers’ needs and fitting them with the right equipment and repairs to optimize their experience
- Working closely with industry representatives to learn about new products and compile orders for the following year
- As a certified Master Boot Fitter, selling and modifying ski and snowboard boots to maximize comfort and performance
- Building custom foot beds to address individual foot issues and conditions
Crew Member and New-Hire Trainer
Trader Joe’s
09.2006 - 11.2011
- Trained new Crew Members to the standards set by the store and company
- Traveled to new stores to open, layout, and train Crew Members
- Ordered product to stock to meet daily, weekly and monthly sales goals within budget
Education
Associates Degree - General Studies
Whatcom Community College
01.2008
Wilderness First Responder - undefined
Remote Medical International
01.2011
Skills
- Client support
- Effective listening
- Critical thinking
- Accurate data entry
- Customer relations
- Cultivating strong partnerships
- Proficient in computer applications
- Order processing
Timeline
Customer Service Representative
Vertical Supply Group
07.2024 - Current
Independent Ski and Winter Sports Sales Representative
Curated.com
10.2022 - 01.2025
River Guide
Grand Canyon Whitewater/ Arizona River Runners
04.2013 - 04.2024
General Manager and Lead Boot Fitter
Humphrey Summit Ski
11.2011 - 09.2021
Crew Member and New-Hire Trainer
Trader Joe’s
09.2006 - 11.2011
Wilderness First Responder - undefined
Remote Medical International
Associates Degree - General Studies
Whatcom Community College