Riley Westerbeck
Pittsburgh,PA
Summary
- Customer service professional seeking a role to deliver exceptional service, build strong customer relationships, and provide superior quality support.
- Highly skilled in interpersonal and organizational abilities.
- Highly skilled in working independently and collaboratively as a valuable team player.
- Reliable professional with a strong desire to learn and a proven track record of quickly acquiring new skills.
Flexible hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
Work History
Delivery/ Take -Out Representative
Caliente Pizza and Drafthouse
Pittsburgh
04.2022 - 01.2024
- Manage multiple orders, delivery locations, and customers at the same time
- Ensure orders are delivered or ready within an optimal period of time, ensuring freshness of food and respect for customer preferences
- Communicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusion
- Verify orders before each delivery/ pick-up
- Answer phone calls and take orders
- Process payments
- Complete end of shift paperwork and reports.
Hostess
Olive Garden
Pittsburgh
12.2021 - 04.2022
- Greeting and seating guests
- Organizing and rotating tables
- Quoting wait times
- Managing the waiting list
- Taking reservations
- Assisting the team.
Front Desk Receptionist
Anytime Tan
Pittsburgh
05.2021 - 09.2021
- Greet clients and provide customer service
- Provide tanning services in a professional and safe manner
- Clean and maintain tanning equipment
- Maintain tanning lotion and other supplies
- Educate clients on tanning safety and health risks
- Monitor clients for signs of over-exposure to UV radiation
- Ensure compliance with applicable laws and regulations
- Record client information in a secure manner.
Education
High School Diploma -
Keystone Oaks High School
Pittsburgh, PA06-2024
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Scheduling
- Retail sales customer service
- Prioritization
- Call triaging
- Courteous demeanor
- Active Listening
- Adaptive team player
- Customer Service
- High-energy attitude
- Positive and professional
References
Furnished Upon Request
Timeline
Delivery/ Take -Out Representative
Caliente Pizza and Drafthouse
04.2022 - 01.2024
Hostess
Olive Garden
12.2021 - 04.2022
Front Desk Receptionist
Anytime Tan
05.2021 - 09.2021
High School Diploma -
Keystone Oaks High School
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