Riley Williams
Jonesboro,AR
Summary
Dynamic and results-oriented professional with extensive experience at FedEx:Ground, adept in operational planning and customer relationship development. Excelled in enhancing operational efficiencies and customer satisfaction through effective communication and Microsoft Office proficiency. Proven track record in staff training and problem resolution, contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Operations Administrator
FedEx:Ground
Jonesboro, AR
10.2023 - Current
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Supported FedEx team by handling all administrative tasks.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Provided answers to customer questions via phone and email, typically within 3 hours.
Package Handler
FedEx:Ground
Jonesboro, AR
08.2023 - 10.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
Barista
Target
Jonesboro, AR
08.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor Of Science - Business Administration & Finance
Arkansas State University
Jonesboro, ARAssociate Of Science - Business
Arkansas State University - Newport
Jonesboro, AR05.2023
Skills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Scheduling coordination
- Document management
- Telephone etiquette
- Certified in Microsoft Excel
- Proficient in Microsoft Office
- Customer relationship development
- Operational planning
Timeline
Operations Administrator
FedEx:Ground
10.2023 - Current
Package Handler
FedEx:Ground
08.2023 - 10.2023
Barista
Target
08.2021 - 12.2021
Bachelor Of Science - Business Administration & Finance
Arkansas State University
Associate Of Science - Business
Arkansas State University - Newport