Hi, I’m
Riley Woodard
Dayton,Ohio
Summary
Dynamic and detail-oriented professional with a proven track record at Bright Eyes Optical, excelling in customer service and time management. Adept at managing high-volume phone calls and scheduling appointments with precision, enhancing office efficiency and visitor satisfaction. Committed to fostering positive relationships and maintaining confidentiality in all interactions.
Overview
4
years of professional experience
Work History
Bright Eyes Optical
Front Desk Receptionist
04.2023 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Goodwill Easter Seals
Cashier
08.2022 - 04.2023
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Pet Supplies Plus
Cashier
06.2021 - 12.2021
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Thurgood Marshall HighschoolDayton, OH
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Team collaboration
- File organization
Timeline
Front Desk Receptionist
Bright Eyes Optical
04.2023 - Current
Cashier
Goodwill Easter Seals
08.2022 - 04.2023
Cashier
Pet Supplies Plus
06.2021 - 12.2021
Thurgood Marshall Highschool
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