Rilicia Wilson
Waldorf,MD
Summary
Motivated Leasing Consultant experienced in residential property management with strong customer service, negotiation, and project management skills. Builds rapport with diverse clientele, thrives on new challenges, and committed to achieving business and residential goals.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
HHHunt
Waldorf, MD
09.2023 - Current
- Conduct tours of available apartments, highlighting features and amenities.
- Prepare lease agreements, collect security deposits and rent payments from residents.
- Respond to tenant requests for maintenance services in a timely manner.
- Inspect vacant apartment homes to determine necessary repairs or improvements prior to new occupancy.
- Handle incoming calls regarding availability of apartmentd, pricing information and other inquiries.
- Ensure that all paperwork is complete with accuracy in accordance with company policy.
- Process transfer requests from existing residents who wished to move within the same community and or between property phases.
- Track leads using CRM software and follows up with future residents.
- Contact and follow up with residents on renewal notices.
- Coordinate move-ins and move-outs, ensuring smooth transitions for residents.
Realtor
Samson Properties
Waldorf, MD
01.2018 - 08.2023
- Provided guidance to sellers and buyers in the selling and buying process.
- Cooperated with appraisers, home inspectors, mortgage lenders, contractors, title companies, and realtors.
- Determined clients' needs and propose solutions.
- Remained knowledgeable about real estate markets and best practices.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
Concierge
Woodspring Suites
Suitland, MD
12.2022 - 05.2023
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Pre-Closer Administrative Assistant
Cardinal Title Group
Waldorf, MD
01.2021 - 08.2021
- Collaborated with post-closers to ensure smooth transition from pre-closing to post-closing processes.
- Provided customer service throughout the entire process while addressing questions or concerns raised by clients or team members.
- Ordered payoffs on existing mortgages when necessary.
- Maintained organized records of loan activity throughout the pre-closing process.
Leasing Professional
Southern Management
Takoma Park, MD
06.2014 - 03.2020
- Managed leasing process, conduct resident move-in orientations.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
Education
Property Management Certificate -
Prince George's Community College
Largo, MD08.2014
High School Diploma -
Lafayette High School
Williamsburg, VA06-2002
Skills
- Creative Problem-Solving
- Closing Techniques
- Negotiations
- Clear Communication
- Lease Renewals
- Relationship Building
- Lead Generation
- CRM Software
- Administrative Support
- Customer service expertise
Timeline
Leasing Consultant
HHHunt
09.2023 - Current
Concierge
Woodspring Suites
12.2022 - 05.2023
Pre-Closer Administrative Assistant
Cardinal Title Group
01.2021 - 08.2021
Realtor
Samson Properties
01.2018 - 08.2023
Leasing Professional
Southern Management
06.2014 - 03.2020
Property Management Certificate -
Prince George's Community College
High School Diploma -
Lafayette High School
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