Rilla Ohl
PRAIRIE VILLAGE,KS
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs
Overview
11
11
years of professional experience
Work History
Human Resources Manager
Overland Park Veterinary Center
Overland Park, KS
04.2021 - Current
- Delivered exceptional client support by managing high-volume inquiries, resolving issues efficiently, and providing clear, professional communication in a fast-paced veterinary practice environment.
- Served as the primary point of contact for clients via phone, email, and in-person interactions, ensuring timely responses and high levels of customer satisfaction.
- Coordinated appointment scheduling, client communications, and medical record management while maintaining accuracy and attention to detail.
- Investigated and resolved client concerns, explaining procedures and solutions in an easily understandable manner to support positive outcomes.
- Collaborated with veterinarians, technicians, and administrative staff to streamline communication and improve overall service delivery.
- Implemented workflow enhancements and administrative procedures that increased operational efficiency and reduced client wait times.
- Maintained accurate patient records, processed insurance claims, managed inventory, and ensured compliance with established veterinary protocols.
- Developed and managed staff scheduling and payroll processes, demonstrating strong organizational skills and attention to detail.
- Identified opportunities for process improvement through data analysis and daily operational review, contributing to more efficient practice management.
- Acted as a liaison between clients and internal teams, gathering feedback and communicating recommendations to improve services and operational workflows.
- Leveraged veterinary industry knowledge to provide informed support, troubleshoot issues, and maintain strong relationships with clients and staff
- Managed recruitment processes, including job postings, candidate screening, and interviews.
- Facilitated training programs to improve employee skills and ensure compliance with regulations.
Service Writer
C & C Custom Cycle
Chariton, IA
04.2016 - 03.2021
- Managed service schedules, enhancing customer satisfaction and operational efficiency.
- Improved client communication, leading to a notable increase in repeat business.
- Utilized technical knowledge to accurately diagnose and address customer concerns.
- Collaborated with technicians to streamline repair processes and reduce turnaround time.
- Implemented feedback systems, resulting in improved service delivery and client retention.
- Coordinated repair orders, providing detailed estimates for parts and labor costs.
- Managed customer inquiries to ensure timely and accurate service recommendations.
General Manager
Gasland Express
Chariton, IA
01.2015 - 07.2016
- Led daily operations, boosting team efficiency and enhancing customer satisfaction.
- Implemented cost-saving measures, reducing overhead expenses and increasing profitability.
- Streamlined processes, resulting in improved service delivery and operational excellence.
- Fostered a collaborative environment, enhancing team communication and performance.
- Resolved complex issues promptly, ensuring smooth operational flow and client satisfaction.
- Directed operational strategies to enhance efficiency across all departments.
- Implemented cost-control measures that reduced expenses while maintaining service quality.
Education
Associate of Arts - Arts
Indian Hills Community College
Ottumwa, IA05-2002
Skills
- Team Leadership, Workflow Optimization, Customer Service, Inventory Management, Analytical Thinking
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Records management
- HR policies and procedures
- Benefits and compensation management
- Onboarding and orientation
Timeline
Human Resources Manager
Overland Park Veterinary Center
04.2021 - Current
Service Writer
C & C Custom Cycle
04.2016 - 03.2021
General Manager
Gasland Express
01.2015 - 07.2016
Associate of Arts - Arts
Indian Hills Community College