Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rim El Jaouhari

Las Vegas,NV

Summary

Dynamic and dedicated hostess with proven expertise at Cabestan, excelling in customer service and effective multitasking. Recognized for enhancing guest experiences through proactive engagement and efficient communication. Skilled in phone etiquette and training new staff, fostering a professional environment that prioritizes satisfaction and operational excellence.

Overview

6
6
years of professional experience

Work History

Hostess

Cabestan
03.2022 - 04.2025
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Hostess

McDonald's
12.2018 - 03.2022
  • Assisted in training new staff on customer service standards and operational procedures.
  • Handled customer inquiries and resolved issues to enhance overall dining experience.
  • Monitored dining flow during peak hours, improving service efficiency through effective communication.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

Associate of Science - Business

ISTA
Morocco
05-2023

High School Diploma -

Les Orangers
Morocco
05-2019

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Guest engagement

Languages

French
Full Professional
Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Hostess

Cabestan
03.2022 - 04.2025

Hostess

McDonald's
12.2018 - 03.2022

Associate of Science - Business

ISTA

High School Diploma -

Les Orangers

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