Dedicated worker with exceptional time-management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
13664 23 Mile Rd, Utica, MI 48315
02.2021 - Current
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items not available at select locations.
Worked efficiently while being severely understaffed during the pandemic to ensure patients received their medications in a timely manor
Gave immunizations and administered tests (Covid, Flu, etc.) to patients
Consulted with insurance company representatives to complete claims processing, resolve concerns and other issuance related issues.
Customer Service Associate
Walgreens
13664 23 Mile Rd, Utica, MI 48315
10.2020 - 02.2021
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed initiatives to decrease wait times.
Education
Wayne State University
Detroit, MI
High School Diploma -
Dakota High School
Macomb, MI
06.2020
Skills
Complex Problem-Solving
Team Collaboration
Critical Thinking
Drug Storage Procedures
Managing Inventory
Ordering and Stocking Medications
Task Prioritization
FDA and HIPAA Compliance
Time management
Communications
Prioritization and organization
Insurance billing
Pharmacy law compliance
Certification
Licensed Pharmacy Technician in the state of Michigan since 2-2-21
CPR Certified by the American Red Cross since 3-3-22
Certified to administer Immunizations since 3-3-22