Ripal Patel
Sales Associate
Moody
Summary
Dynamic professional with extensive experience in customer service and front office management at River Forest Inn. Proven track record in enhancing guest satisfaction and retention through effective problem-solving and exceptional hospitality services. Skilled in cash handling and maintaining organized environments, ensuring seamless operations and positive client experiences.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
River Forest Inn
04.2024 - 06.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
Sales Manager
Topsy Beverage & Grocery
08.2023 - 03.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Hotel Front Desk Receptionist
Western Skies Motel
08.2016 - 08.2023
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Education
GED -
Heritage Western High School
Ardmore, OK United States 05.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
Administrative support
Office organization
Hospitality services
Problem-solving skills
Inventory control
Timeline
Front Desk Receptionist
River Forest Inn
04.2024 - 06.2025
Sales Manager
Topsy Beverage & Grocery
08.2023 - 03.2025
Hotel Front Desk Receptionist
Western Skies Motel
08.2016 - 08.2023
GED -
Heritage Western High School
05.2001 -