Summary
Overview
Work History
Education
Skills
Certification
Cooking and reading.
Work Availability
Work Preference
Accomplishments
Software
Timeline
Generic
Rita Ampadu

Rita Ampadu

Annandale,VA

Summary

Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Monte Nido & Affiliates
09.2021 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Developed and maintained positive relationships with up to 12 clients to create safe and supportive environment.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Promoted safe therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within therapeutic environment.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.

Patient Service Representative

AmerisourceBergen
12.2023 - 03.2024
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering atmosphere of trust.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service for 30 to 50 patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Organized patient records and database to facilitate information storage and retrieval.

Patient Safety Associate

Metropolitan Health Services
04.2021 - 08.2021
  • Enhanced patient safety by implementing and maintaining risk management plans.
  • Collaborated with interdisciplinary teams to develop and implement comprehensive patient safety initiatives.
  • Improved overall patient satisfaction scores by consistently providing compassionate, safe care.
  • Supported incident reporting systems that facilitated effective data collection, analysis, and tracking of trends related to patient safety issues.
  • Facilitated interdisciplinary rounds focused on discussing high-risk patients or critical incidents involving multiple care providers.
  • Completed necessary reports and documentation on time and to specifications.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Played active role in emergency preparedness planning, including development of protocols for responding to natural disasters or other unforeseen events that could impact patient safety.
  • Reviewed medical records for accuracy and completeness by conducting regular audits, thus contributing toward increased compliance rates.

Education

Certified Nursing Assistant - Nursing Assistance

Classic Nurses Academy
Alexandria, VA
08.2021

Bachelors in Education - Education

University of Education, Winneba
Winneba- Ghana. West Africa.

Diploma in Basic Education - Education of Individuals in Elementary Special Education Programs

St. Louis College of Education
Kumasi - Ghana, West Africa

Skills

  • Clinical Documentation
  • Behavioral Management
  • Crisis Intervention
  • De-Escalation Techniques
  • Progress Monitoring
  • Anxiety Management
  • Crisis Management
  • Critical Thinking
  • Excellent Communication
  • Clerical Functions
  • Adaptability
  • Team building

Certification

  • Mental Health Certification from the Alison Application.

Cooking and reading.

I love cooking for my family and most of the time read to get new information to enhance my skills and build my personality.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementPaid sick leaveHealthcare benefitsTeam Building / Company RetreatsPaid time off401k matchWork from home optionPersonal development programsWork-life balance

Accomplishments

Provided crisis intervention and support during critical incidents.

Demonstrated leadership and mentoring skills, guiding and supporting colleagues.

Built strong relationships with patients, fostering trust and promoting open communication.

Demonstrated cultural competence, working effectively with diverse patient populations.

Software

Microsoft Word

Microsoft Excel

Google Workspace

Timeline

Patient Service Representative

AmerisourceBergen
12.2023 - 03.2024

Mental Health Technician

Monte Nido & Affiliates
09.2021 - Current

Patient Safety Associate

Metropolitan Health Services
04.2021 - 08.2021

Certified Nursing Assistant - Nursing Assistance

Classic Nurses Academy

Bachelors in Education - Education

University of Education, Winneba

Diploma in Basic Education - Education of Individuals in Elementary Special Education Programs

St. Louis College of Education

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Rita Ampadu