Rita Boateng
Frankfort,IL
Summary
Results-driven Patient Service Representative with extensive experience in customer service and operations management at Northwestern Medicine. Demonstrated expertise in workflow optimization and verbal communication, achieving significant improvements in service delivery. Proficient in Microsoft Office and insurance verification, combining technical skills with strong interpersonal abilities to enhance patient experiences. Committed to driving operational efficiency and elevating patient satisfaction through effective problem-solving and attentive service.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
01.2021 - Current
- Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
- Completes check-in/out functions as directed
- Confirms and updates patient identification and demographic/insurance information
- Completes patient registration as needed
- Obtains patient consents/authorizations
- Collects co-payments, past due balances and point of service payments
- Posts payments, process billing information and perform “end of day” cash drawer closing
- Keeps waiting area clean and comfortable
- Informs patients of any delays or changes in appointment status
- Schedules appointments, as necessary
- Float to other ICCs/departments
- Perform other duties as assigned
Supervisor
AV Homes Inc
01.2021 - Current
- Oversee the day-to-day activities of the Homemaker Services Department in accordance with current federal, state and local standards, guidelines, and regulations governing our agency, and as may be directed by the Executive Director/Administrator, to assure that all customer living quarters are maintained in a clean, safe, and comfortable manner and that all customer personal care, food service and financial management needs are met in a timely and comprehensive manner
- Conducting home visitation to ensure that clients are receiving proper care and addressing concerns resulting to their services
- Monitoring staff clocking ins and out
- Doing yearly employee reviews and trainings and interviews of new hires
- Doing employee schedules
- Interacting with insurance companies and care coordinators to ensure quality services is provided to our clients
Service Response Representative
Northwestern Hospital Service Response Center
Woodstock, Illinois
04.2019 - 01.2021
- Imputing patient diets orders
- Answering patient enquirers and offering service assistance about their diets and general service
- Monitoring patient food orders so they do not go over their required diets
- Imputing work orders for staff
- Take routine calls and answer customer’s questions
- Guide patients, customers and general staff on all customer related questions and enquires
Operations Manager
AKA COMPLEX/City Aroma Restaurant and Bar
Sunyani, Ghana
01.2011 - 12.2018
- Responsible for Weekly purchasing and stocking of Cold room products, spices, cocktail syrups, and all accessories for high demand for continental and Local, dishes and cuisines
- Help provide and design branding for pizza boxes and take away bowls
- Day-to-day relationship management of the overall operations, purchasing stock and updating prices in excel database
- Assist to reach clients for bulk orders from customer database by followed up phone calls and sharing negotiating meetings for orders
- Identify market opportunities, potential Hubs and customer needs and submit opportunity report to MD
- Supported to Undertake presentations in various business workplaces to win customers for the restaurant
Customer Service Representative
Cable Vision
Bronx, United States
03.2007 - 02.2009
- Take routine calls and answer customers questions
- Receive volumes of calls and update customer records, schedule appointments for technician support
- Guide customers to understand options of payment plans and do routine follow up calls
- Selling cable vision products to customers as well as assistant customers with upgrades
Office Assistant
L’OREAL Inc
New York, United States
02.2005 - 08.2007
- Assisted in Market research programs
- Assembling incentives for participants and executives for research programs
- Responsible for occasional marketing presentations
- Data entry for all office clerical work such as pay roll data
- Running errands for executives
Loan Adviser
Graduate Loan Center
Chicago, United States
01.2004 - 02.2005
- Familiarization of student records and input into database, follow up on advice for options of servicing loans
- Receive volumes of student calls and update records
- Guide students to understand options of payment plans and do routine follow up calls
- Helping with other customer or administrative duties transactions and all customer service-related issues
- Assisting in training new recruits
Education
Bsc - Marketing
Northern Illinois University
Dekalb, IL12.2004
High School -
Senn High School
Chicago, IL01.1999
Skills
- Microsoft Office
- Word
- PowerPoint
- Excel
- Internet-based applications
- Insurance verifying
- Check-in coordination
- Electronic health records
- Insurance verification
- HIPAA compliance
- Front desk supervision
- Payment collection
- Medicaid
- Scheduling appointments
- Workflow optimization
- Verbal and written communication
- Medical terminology
- Medical insurance
- Patient intake
- Customer service
Timeline
Patient Service Representative
Northwestern Medicine
01.2021 - Current
Supervisor
AV Homes Inc
01.2021 - Current
Service Response Representative
Northwestern Hospital Service Response Center
04.2019 - 01.2021
Operations Manager
AKA COMPLEX/City Aroma Restaurant and Bar
01.2011 - 12.2018
Customer Service Representative
Cable Vision
03.2007 - 02.2009
Office Assistant
L’OREAL Inc
02.2005 - 08.2007
Loan Adviser
Graduate Loan Center
01.2004 - 02.2005
Bsc - Marketing
Northern Illinois University
High School -
Senn High School
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