Rita Gonzales
Santa Fe
Summary
Dynamic professional with a proven track record at Deployed Services of El Paso, excelling in customer service and administrative support. Skilled in Microsoft Office and front desk management, I have enhanced client satisfaction and streamlined office operations. Demonstrated ability to manage time effectively, ensuring high levels of efficiency and productivity.
Overview
3
3
years of professional experience
Work History
Front Desk Clerk
Rescue Mission of El Paso
04.2024 - 09.2024
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process of programs provided at the Mission
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
Administrative Assistant
Deployed Services of El Paso
01.2023 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
Human Resources Assistant
Del Mar Corporations
01.2022 - 12.2022
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Conducted regular employee performance reviews to identify areas for development and support career progression.
- Supported payroll processing, ensuring accurate and timely salary distribution.
- Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
- Updated and maintained employee attendance records.
- Developed and maintained HR policies and procedures.
- Converted employee status from temporary to permanent.
Education
High School Diploma -
Pojoaque High School
Santa Fe, NM05-1997
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Microsoft office
- Payment processing
- File management
- Clerical duties
- Word processing
- Multi-line phone systems
- Front desk management
- Credit and cash payments
- Administrative support
Timeline
Front Desk Clerk
Rescue Mission of El Paso
04.2024 - 09.2024
Administrative Assistant
Deployed Services of El Paso
01.2023 - 09.2023
Human Resources Assistant
Del Mar Corporations
01.2022 - 12.2022
High School Diploma -
Pojoaque High School
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