Rita Hamilton
San Antonio,TX
Summary
Results-driven Fraud Specialist experienced in fraud detection and prevention. Resolved high-risk cases and mitigated financial losses through effective communication and thorough investigations while enhancing compliance with regulatory standards. Organized and dedicated contributor focused on supporting team objectives and achieving company goals.
Overview
9
9
years of professional experience
Work History
Fraud Specialist III
JPMORGAN CHASE BANK
03.2025 - Current
- Investigated customer claims, chargebacks, and unauthorized transactions with accurate case documentation.
- Reviewed fraud alerts and transaction patterns to identify suspicious account activity.
- Analyzed account details and behavioral indicators to support fraud determinations.
- Escalated high-risk cases to compliance and operations teams for timely resolution.
- Applied bank policies and regulatory guidelines to maintain investigative consistency.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Determined if customers account would receive provisional credit
Fraud Specialist II
JPMORGAN CHASE BANK
01.2019 - 03.2025
- Followed written risk and compliance policies, standards and procedures for business activities
- Collaborated with operations, risk, and compliance teams to resolve escalated fraud cases accurately.
- Reviewed customer authentication records and transaction histories to validate disputed activity.
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses.
Credit Card Collection Specialist II
JPMORGAN CHASE BANK
09.2017 - 01.2019
- Managed delinquent account portfolios, negotiating payment arrangements aligned with credit and collection guidelines.
- Reviewed account history, identifying repayment options and resolving balances through accurate customer outreach.
- Enforced collection procedures while maintaining compliance with regulatory and internal servicing standards.
- Tracked promises to pay, documenting account activity and updating records with precision.
Education
University of Texas A&M Kingsville
Skills
- Risk assessment
- Risk analysis
- Account validation
- Transaction oversight
- Policy compliance
- Fraud investigation
- Data protection
- Document control
- Written communication
- Email etiquette
- Written communication
Timeline
Fraud Specialist III
JPMORGAN CHASE BANK
03.2025 - Current
Fraud Specialist II
JPMORGAN CHASE BANK
01.2019 - 03.2025
Credit Card Collection Specialist II
JPMORGAN CHASE BANK
09.2017 - 01.2019
University of Texas A&M Kingsville