Summary
Overview
Work History
Education
Skills
Timeline
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Rita Onwube

Houston,TX

Summary

Adaptable and enthusiastic professional with over three years experience in customer service and business. Proven success in resolving problems, improving efficiency and customer satisfaction levels. Great listener with good communication and interpersonal skills.

Overview

3
3
years of professional experience

Work History

Sales Associate

Dillard's
Pearland, TX
07.2023 - 08.2024
  • Collaborated with team members to improve overall store performance.
  • Managed customer inquiries, processed orders, and returns.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Entered customer transaction information into company databases.
  • Developed strong relationships with clients to grow business networks.
  • Followed up with customers after sales to gain feedback.
  • Responded promptly to customer queries to increase overall satisfaction.
  • Used knowledge of company products and services to recommend solutions to customers.
  • Represented brand during special events, customer interactions, and sales.
  • Arranged in-person meetings and visits with clients to improve the success of sales pitches.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Cashier Team Lead

Wazobia African Market
Houston, TX
06.2021 - 08.2023
  • Led cashiers and associates in providing thoughtful customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained team members on cash register operation and cash handling.
  • Great customer service skills, asking open-ended questions to customers, and being their first and last point of contact in the store.
  • Money counting skills and register experience.
  • Ability to use critical thinking skills in high-pressure situations that require patience and communication.
  • Excellent teamwork skills in communicating tasks that need to be carried out during shift and register changes.
  • Quickly and accurately counted drawers at the start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Managed over 20 customer calls per day.

Education

High School Diploma -

Alief Taylor High School
Houston, TX
06.2021

Skills

  • Customer Service
  • Excellent communication skills
  • Multitasking and Organization
  • Teamwork and Collaboration
  • Time Management
  • Committed High Achiever
  • Solution Oriented
  • Rapid and Adaptive
  • Continuous Improvement
  • Analytical Thinking

Timeline

Sales Associate

Dillard's
07.2023 - 08.2024

Cashier Team Lead

Wazobia African Market
06.2021 - 08.2023

High School Diploma -

Alief Taylor High School

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Rita Onwube