Rita Villanueva
Arlington,TX
Summary
Dynamic professional with a proven track record at Lowes Home Improvement, excelling in customer service and teamwork. Enhanced sales performance by 20% through strategic product placement and team collaboration. Skilled in cash handling and problem-solving, consistently fostering positive customer experiences and driving operational efficiency.
Overview
7
7
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
Hemet, CA
10.2023 - 04.2025
- Enabled customer product selection and optimized store navigation experience.
- Oversaw point-of-sale systems to optimize transaction processing efficiency.
- Directed maintenance of clean and organized sales floor to optimize product visibility.
- Spearheaded team collaboration initiatives to enhance daily sales performance.
- Administered cash transactions with precision, ensuring adherence to company cash handling policies.
- Streamlined rack and shelf organization to elevate store aesthetics.
- Engaged in ongoing training initiatives to deepen understanding of product offerings and company policies.
- Directed inventory management operations to maintain accurate stock levels and facilitate timely replenishment.
- Provided comprehensive product knowledge support to customers, enhancing overall shopping experience.
- Managed returns, exchanges, and refunds to uphold compliance with store policy.
- Demonstrated composure and decisively resolved issues in high-pressure environments.
- Streamlined merchandise preparation for sales floor by implementing efficient pricing and tagging strategies.
- Facilitated customer assistance in product location and verified merchandise availability across multiple store systems.
- Addressed customer inquiries regarding accessory sizing and merchandise care instructions.
- Fostered positive first impressions to strengthen customer engagement and loyalty.
- Oversaw stock rotation and shelf replenishment processes to maximize product availability.
- Conducted training sessions for new staff on company policies, product information, and sales techniques.
- Fostered a positive work environment to drive team productivity and collaboration.
- Facilitated team meetings and training sessions to foster professional development within retail sector.
- Conducted training sessions for new staff on sales techniques and store procedures.
- Streamlined checkout process to enhance operational efficiency and reduce customer wait times.
Warehouse Worker
Amazon
Beaumont, CA
02.2022 - 11.2022
- Managed operation of material handling equipment to optimize inventory movement.
- Executed quality assurance checks to guarantee product accuracy and compliance standards.
- Guided training sessions for new team members on safety protocols and operational processes.
- Streamlined warehouse organization to enhance workflow efficiency.
- Facilitated efficient loading, unloading, and transportation of materials between storage and production areas.
- Executed consistent lifting of materials weighing up to specified pounds to ensure operational efficiency.
- Enforced rigorous housekeeping standards to maintain cleanliness in storage areas, dock bays, and equipment zones.
- Optimized order processing by streamlining picking, packing, and shipping procedures.
- Facilitated team success through consistent punctuality, reliability, and adherence to performance standards.
Guest Room Attendant
Soboba Resort
San Jacinto, CA
02.2019 - 11.2020
- Conducted comprehensive cleaning and sanitization of guest rooms to ensure adherence to hygiene standards.
- Executed comprehensive inspections of rooms to pinpoint maintenance requirements.
- Oversaw linen replacement and replenished amenities to enhance guest comfort.
- Oversaw cleanliness and organization of common areas to elevate resort presentation standards.
- Spearheaded collaborative efforts to exceed cleanliness standards during peak seasons.
- Managed operation of cleaning equipment and supplies to optimize efficiency and minimize waste.
- Conducted training sessions for new staff on operational procedures and best practices for room care.
- Conducted comprehensive vacuuming, dusting, and maintenance of common areas, hallways, and waiting areas adjacent to elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities and dedication to service excellence.
- Assessed rooms to uphold departmental compliance standards.
- Streamlined task prioritization during peak occupancy periods to maximize productivity.
- Directed inventory management of linens, towels, and amenities to ensure consistent quality and availability.
- Championed department success by consistently exceeding daily cleaning quotas.
- Recorded and reported damages, disturbances, and shortcomings to supervisor.
- Enforced rigorous hygiene protocols during laundry handling to eliminate cross-contamination risks between clean and soiled materials.
- Managed restocking of guest room water glasses, toiletries, and paper products to ensure guest satisfaction.
- Exhibited professionalism and tact in interactions with guests and management.
- Streamlined room preparation processes to ensure prompt availability for incoming guests.
Housekeeper
@work
Temecula, CA
02.2018 - 05.2018
- Executed thorough cleaning and sanitization of guest rooms to uphold quality standards.
- Managed inventory of cleaning supplies, ensuring timely reporting of shortages to management.
- Implemented detailed housekeeping procedures to optimize efficiency in daily operations.
- Executed routine inspections of common areas, identifying maintenance needs and reporting issues promptly.
Education
Trade - Beauty
Ruby’s Beauty Academy
Pomona, CAHigh School Diploma -
Mountain View High School
Hemet, CA06.2011
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Listening skills
Excellent people skills
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Flexible schedule
Cash register operation
Client service
Store opening and closing
Product sales
Cleaning techniques
Guest relations
Payment processing
Sales training
Merchandise display
Product promotions
Shipment processing
Self-checkout assistance
Friendly and outgoing
Calm demeanor
Excellent communication skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Lowes Home Improvment
10.2023 - 04.2025
Warehouse Worker
Amazon
02.2022 - 11.2022
Guest Room Attendant
Soboba Resort
02.2019 - 11.2020
Housekeeper
@work
02.2018 - 05.2018
Trade - Beauty
Ruby’s Beauty Academy
High School Diploma -
Mountain View High School