Rita Wheeland
Foley,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Duval County School Board
Jacksonville, FL
08.2007 - 07.2015
- Processed incoming media requests from teachers and staff.
- Coordinated distribution of multimedia equipment across the district.
- Managed media inventory for educational resources and materials.
- Collaborated with staff to improve customer service protocols and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Library Media Clerk
Duval County School Board
Jacksonville, Florida
08.1999 - 07.2007
- Managed circulation desk operations, including check-outs and returns of library items.
- Assisted students and staff in locating library materials and resources.
- Maintained inventory records of library materials to ensure accurate tracking and availability.
- Organized library materials to maintain an orderly and accessible environment.
- Developed engaging displays to promote reading and library programs for students.
Education
John F Kennedy Sr
New Orleans, LASkills
- Customer Support
- Customer inquiries handling
- Call management
- Call triaging
- Inventory management
- Recordkeeping strengths
- Quality control
- Problem solving
- Critical thinking
- Time management
- Media coordination
- Strong teamwork
- High-energy attitude
- Customer inquiries handling
References
References available upon request.
Timeline
Customer Service Representative
Duval County School Board
08.2007 - 07.2015
Library Media Clerk
Duval County School Board
08.1999 - 07.2007
John F Kennedy Sr