Ritchy Bernard
North Miami,FL
Summary
Proactive security officer with expertise in monitoring safety protocols and coordinating responses to incidents. Known for strong communication and collaboration skills, ensuring a secure environment while providing excellent customer service.
Overview
3
3
Languages
1
1
Certification
6
6
years of post-secondary education
17
17
years of professional experience
Work History
Office Assistant
Dales insurance
North Miami, Florida
05.2024 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated appointments and scheduled meetings for insurance agents and clients.
- Prepared correspondence and documentation for client interactions and policy updates.
- Assisted clients with inquiries, providing information on insurance products and services.
- Processed incoming mail and distributed documents to appropriate departments promptly.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered phone calls and directed them to appropriate personnel.
Security Officer
Broadmoor Hotel
Miami Beach, Florida
08.2025 - 07.2026
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential safety hazards.
- Responded promptly to incidents, providing support and coordination with law enforcement.
- Managed access control to restricted areas, verifying identification of personnel.
- Collaborated with local authorities during emergency situations for effective response.
- Implemented security measures to prevent theft and unauthorized entry into facilities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Delivery Driver
Uber
Miami Beach, FL
07.2023 - 05.2024
- Navigated routes efficiently to deliver packages promptly to customers.
- Communicated effectively with customers regarding delivery status and estimated arrival times.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Utilized mobile apps for navigation and order management during deliveries.
- Assisted in resolving customer inquiries related to delivery issues or concerns.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
Sales Associate
Tommy Bahama
Miami, FL
08.2021 - 08.2023
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store displays to reflect current promotions and seasonal offerings.
- Processed transactions efficiently using point-of-sale systems.
- Educated customers about company values and product features.
- Collaborated with team members to ensure a welcoming shopping environment.
- Handled customer inquiries and resolved issues promptly and effectively.
- Participated in team meetings to discuss sales strategies and customer feedback.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Security Officer
Top Guard Security
Miami Beach, Florida
05.2018 - 03.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols to identify and address potential safety hazards.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Responded promptly to incidents, providing support and coordination with law enforcement.
- Collaborated with local authorities during emergency situations for effective response.
- Prepared detailed reports on daily activities and incidents for management review.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Front Desk Security Officer
Olympus
Hallandale, Florida
09.2017 - 03.2018
- Monitored visitor access and maintained security protocols at facility entrance.
- Conducted regular patrols to ensure safety and security of premises.
- Responded to incidents and emergencies, coordinating with local law enforcement as needed.
- Managed visitor logs and issued security badges for authorized personnel.
- Provided assistance to guests, addressing inquiries and offering directions within the building.
- Collaborated with team members to enhance overall security measures and procedures.
- Utilized surveillance systems to monitor activities and identify potential security threats.
- Enforced company policies, ensuring compliance with safety regulations at all times.
- Provided support during special events held at the facility.
- Ensured that all security protocols were adhered to at all times.
- Assisted with controlling access to restricted areas as needed.
- Checked employee badges upon entry into the building.
- Greeted people entering the building in a polite and friendly manner.
- Conducted regular patrols throughout the facility.
- Maintained logs of visitors entering and exiting the premises.
- Resolved conflicts between customers and visitors in a professional manner.
- Answered inquiries from visitors regarding directions and services offered.
- Reported any suspicious behaviour or incidents to management immediately.
Theatre Usher
IPic Theaters
North Miami Beach, Florida
11.2015 - 08.2017
- Welcomed guests and guided them to their designated seats.
- Monitored theater entrances to ensure safety and security protocols.
- Assisted patrons with ticketing inquiries and provided accurate information.
- Maintained cleanliness and organization in auditorium areas during screenings.
- Handled guest concerns swiftly to enhance overall cinema experience.
- Collaborated with staff to ensure smooth operations during busy events.
- Distributed promotional materials and informed guests about upcoming shows.
- Greeted patrons as they entered the theatre and provided directions to seating areas.
- Assisted with ticket scanning and ushering patrons to their seats.
- Provided helpful information about upcoming events at the theatre including show times and ticket prices.
- Monitored exits and entrances ensuring no unauthorized personnel accessed restricted areas.
- Stocked concession stand shelves with food items prior to opening of each show.
Cleaner
Lehrman Community Day School
Miami Beach, Florida
09.2009 - 06.2015
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Sanitized frequented areas and equipment using approved supplies.
- Maintained cleanliness in classrooms and common areas daily.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Collected trash from floors within hallways, bathrooms and work areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Operated cleaning equipment including vacuums and floor scrubbers efficiently.
- Organized cleaning supplies and equipment for easy access and use.
- Collaborated with staff to schedule cleaning tasks around school activities.
Education
Bachelor of Arts - Criminal Justice
Miami Dade College
Miami, FL 05.2014 - 03.2020
Skills
- Office management
- Document preparation
- Appointment scheduling
- Filing systems
- Customer assistance
- Problem solving
- Team collaboration
- Communication skills
- Valid Driver's license
Languages
English
Professional
French
Limited
Creole
Professional
Certification
- Real estate License
Timeline
Security Officer
Broadmoor Hotel
08.2025 - 07.2026
Office Assistant
Dales insurance
05.2024 - Current
Delivery Driver
Uber
07.2023 - 05.2024
Sales Associate
Tommy Bahama
08.2021 - 08.2023
Security Officer
Top Guard Security
05.2018 - 03.2020
Front Desk Security Officer
Olympus
09.2017 - 03.2018
Theatre Usher
IPic Theaters
11.2015 - 08.2017
Bachelor of Arts - Criminal Justice
Miami Dade College
05.2014 - 03.2020
Cleaner
Lehrman Community Day School
09.2009 - 06.2015