Ritu Suman
Pharmacy Technician
Newman,CA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Skilled Pharmacy Technician offering 11 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
1
1
Language
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Los Banos, CA
12.2009 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured, and compounded medications following standard procedures.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Reviewed and verified customer information and insurance provider information.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Restocked automated medication dispensing equipment.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Set up and modified patient profiles in conexus to include current information such as medications and insurance details.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
GED -
Evergreen Valley College
San JoseBachelor of Science - Health Care Administration
Purdue Global
West Lafayette, IN 10.2020 - Current
Pharmacy Technician Certification - Pharmacy Technician Certification
Boston Reed College
San Jose, CA 04.2003 - 06.2003
Skills
HIPAA
Pharmacy and customer records management
Patient confidentiality
Updating medication histories
Drug storage procedures
Manual and automated medication dispensing
Medicare and Medicaid process
Processing payments
Confidentiality and HIPAA
Drug utilization review
Pharmaceutical sales and services
Receiving incoming supplies
Assisting pharmacists
Drug inventory management
Team collaboration
Secure storage of medications
Answering customer questions
Typing medication labels
Medication dispensing
Timeline
Bachelor of Science - Health Care Administration
Purdue Global
10.2020 - Current
Certified Pharmacy Technician
Walmart
12.2009 - Current
Pharmacy Technician Certification - Pharmacy Technician Certification
Boston Reed College
04.2003 - 06.2003
GED -
Evergreen Valley College