Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rivka Kaplan

Summary

Motivated and adaptable student with a strong background in customer service, sales leadership, and emergency response operations. Proven ability to handle high-pressure environments, manage cash operations, and deliver exceptional hospitality. Seeking a part-time position that leverages strong interpersonal skills to contribute to a dynamic team.

Overview

2
2
years of professional experience

Work History

Sales Associate

Aldo Shoes
Jerusalem
04.2025 - 06.2026
  • Supervised team members, resolved customer inquiries efficiently, and consistently met sales targets.
  • Managed daily operations, including smooth opening/closing procedures, inventory displays, and accurate cash handling.

Emergency Response Specialist

Ministry of Foreign Affairs
Jerusalem
09.2025 - 05.2026
  • Managed urgent inquiries from citizens abroad in a fast-paced environment, resolving high-stress situations with empathy and clear communication.
  • Delivered high-quality public service and multi-tasked efficiently under pressure to ensure timely responses.

Event Server

Freelance Catering
Jerusalem
07.2024 - 05.2026
  • Provided high-end food and beverage service at upscale private events and weddings, ensuring an exceptional guest experience.
  • Collaborated with event teams to execute seamless service while maintaining a polished and friendly demeanor.

Education

Enrolled -

Santa Barbara City College
Santa Barbara, CA
07-2026

High School Diploma -

Tlamim
Jerusalem
06-2025

Skills

  • Customer service
  • Team collaboration
  • Cash handling
  • Shift leadership
  • Upselling & sales
  • Time management
  • High-pressure problem solving
  • Adaptability & fast learning

Languages

English
Professional
Hebrew
Native/ Bilingual

Timeline

Emergency Response Specialist

Ministry of Foreign Affairs
09.2025 - 05.2026

Sales Associate

Aldo Shoes
04.2025 - 06.2026

Event Server

Freelance Catering
07.2024 - 05.2026

Enrolled -

Santa Barbara City College

High School Diploma -

Tlamim
Rivka Kaplan