Riyana Persaud
Oak Ridge
Summary
Motivated nursing student with 6 years of customer service experience, eager to transition into a hands-on clinical role. Skilled in patient communication, multitasking, and providing compassionate care in high-pressure environments. Strong foundation in infection control, vital signs monitoring, and HIPAA compliance. Adept at building rapport with patients and working collaboratively with healthcare teams. Seeking an opportunity to apply my interpersonal skills and growing medical knowledge in a clinical setting. BLS certified and committed to delivering high-quality patient care.
Overview
5
5
years of professional experience
Work History
Membership Associate
Orangetheory Fitness
01.2024 - 02.2025
- Responsible for onboarding new members, facilitating orientation sessions, and ensuring a smooth transition into membership programs
- Coordinated member events, meetings, and networking opportunities to drive member satisfaction and engagement
- Collaborated with Marketing and Communications teams to develop promotional materials and campaigns to attract new members
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
Golf Shop Manager
North Jersey Country Club
04.2022 - 11.2022
- Implementing marketing strategies to drive sales and increase profitability of the shop
- Overseeing day-to-day operations of the golf shop, including managing staff schedules, inventory control, and customer relations
- Collaborating with vendors and suppliers to secure quality products at competitive prices
- Providing exceptional customer service and ensuring a positive experience for all patrons
Shift Lead Manager
Planet Fitness
08.2020 - 07.2021
- Directly oversee and coordinate daily operations of assigned shift, ensuring adherence to company policies and procedures
- Train and mentor team members on best practices for customer service, productivity, and safety protocols
- Conduct regular performance evaluations and provide constructive feedback to team members to drive continuous improvement
- Resolved customer complaints and concerns promptly and effectively to ensure customer satisfaction
Education
No Degree - Nursing
County College of Morris
Randolph Township, NJ05-2027
Bachelor of Science - Digital Marketing
William Paterson University of New Jersey
Wayne, NJ05-2024
Skills
Strong communication and interpersonal skills
Multitasking in fast-paced environments
Microsoft Office (Word, Excel, Outlook)
Time management and prioritization
HIPAA awareness and confidentiality
Timeline
Membership Associate
Orangetheory Fitness
01.2024 - 02.2025
Golf Shop Manager
North Jersey Country Club
04.2022 - 11.2022
Shift Lead Manager
Planet Fitness
08.2020 - 07.2021
No Degree - Nursing
County College of Morris
Bachelor of Science - Digital Marketing
William Paterson University of New Jersey
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