Ricky Morgan
Aspen
Summary
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Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Concierge/Hotel Front Desk Agent
ASPEN SQUARE MANAGEMENT
Aspen
12.2021 - Current
- Check in/check out guests
- Assisted residents with inquiries and provided local information.
- Coordinated maintenance requests for timely resolution and resident satisfaction.
- Scheduled appointments and transportation for residents as needed.
- Developed relationships with local businesses to enhance resident services.
- Facilitated communication between residents and management regarding concerns.
- Provided concierge services, including reservations and event planning assistance.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Sales Associate
Volcom LLC
Las Vegas
07.2021 - 12.2021
- Processed shipments
- Stocking inventory
- POS system
- Greet Customers
- Assist with any questions.
Maintenance
Destination Hotels & Resorts
Snowmass Village
08.2016 - 04.2021
- Transport guests around town
- Performed preventive maintenance on refrigeration equipment.
- Oversaw maintenance activities such as repairs, preventative maintenance, machine installations, calibrations.
- Performed preventative maintenance on existing equipment.
- Performed preventative maintenance on plumbing systems.
- Performed preventive maintenance on all electrical equipment.
- Conducted regular maintenance checks on charging equipment.
Sales Associate
Sports chalet
Las Vegas
10.2015 - 06.2016
- Worked as a cashier
- Help up sale items
- Merchandising
- Ensure customer satisfaction
Sales Associate
Forever 21
Las Vegas
08.2014 - 06.2015
- Greeted guests and offered assistance to enhance shopping experience.
- Processed shipment and merchandising.
Sales Associate/Manager in Training
Rue21
Las Vegas
08.2014 - 01.2015
- Shipment coordinator
- POS systems
- Increased revenue by suggestive selling
- Merchandising and floor sets
- Customer service
- Help with scheduling
Education
High School Diploma -
Kingman High School
Kingman, AZSkills
- Facilities Maintenance
- Upselling
- Merchandising
- Retail sales
- Customer service
- Cash register
- POS
- Guest services
- Typing
- Driving
- Sales
- Leadership
- Front Desk
- Supervising Experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Concierge/Hotel Front Desk Agent
ASPEN SQUARE MANAGEMENT
12.2021 - Current
Sales Associate
Volcom LLC
07.2021 - 12.2021
Maintenance
Destination Hotels & Resorts
08.2016 - 04.2021
Sales Associate
Sports chalet
10.2015 - 06.2016
Sales Associate
Forever 21
08.2014 - 06.2015
Sales Associate/Manager in Training
Rue21
08.2014 - 01.2015
High School Diploma -
Kingman High School