Ro-Kee L. Maytubby
Oklahoma City,Ok
Summary
Dynamic professional with a proven track record, excelling in team leadership and customer service. Adept at conflict resolution and task prioritization, I drive operational efficiency and enhance service quality. Committed to achieving sales goals while fostering a collaborative environment that prioritizes customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Go Puff
Oklahoma City, Oklahoma
11.2025 - Current
- Supervised staff training and development to enhance service quality.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and provided solutions in a timely manner.
- Coordinated inventory management and ensured stock levels met demand.
- Assisted in managing daily operations and team activities at Go Puff.
Fulfillment Center Associate
Amazon
Okc, OK
01.2025 - 10.2025
- Adhered to rigorous standard operating protocols to guarantee precision within fast-paced logistics settings
- Ensured compliance with safety and operational protocols through oversight of assets and inventory accuracy, maintaining high workplace standards
- Executed assignments under tight deadlines, adapting to changing production requirements to ensure operational continuity
- Analyzed operational throughput to identify inefficiencies, enabling management to address bottlenecks swiftly
- Recorded comprehensive technical logs to bolster systemic transparency and facilitate continuous workflow enhancements
Package Unloader
UPS
Okc, OK
03.2024 - 01.2025
- Operated in fast-paced, time-critical environment with focus on precision, situational awareness, and strict adherence to SOPs.
- Identified and escalated workflow bottlenecks, safety issues, and equipment concerns to supervisors for timely resolution.
- Coordinated with team members to ensure reliable, punctual, and consistent performance in package unloading operations.
- Maintained detailed attention to accuracy when organizing and processing packages.
Front Desk Associate
VASA
Okc, OK
03.2023 - 03.2024
- Executed opening/closing procedures, managed daily checklists, and performed system updates to maintain operational efficiency.
- Provided professional and timely responses to customer inquiries via email, phone, and in person.
- Strengthened customer experience by maintaining a friendly and solution-oriented approach under pressure.
- Documented issues, concerns, and requests, ensuring resolution and customer satisfaction.
- Communicated customer and facility issues to management for timely resolution.
Education
Some College (No Degree) -
Langston
Langston, Ok07-2026
Diploma -
Independence High
McKinney, TxSkills
- Inventory management
- Task management
- Customer service
- Sales performance tracking
- Team leadership
- Networking
- Negotiation
- Interpersonal skills
- Communication skills
- Written communication
- Presentation skills
- Conflict resolution
- Team-oriented
Timeline
Assistant Manager
Go Puff
11.2025 - Current
Fulfillment Center Associate
Amazon
01.2025 - 10.2025
Package Unloader
UPS
03.2024 - 01.2025
Front Desk Associate
VASA
03.2023 - 03.2024
Some College (No Degree) -
Langston
Diploma -
Independence High