Rob Bohac
Anna,TX
Summary
Proficient service technician bringing several years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Technician
Bravas/AVI
The Colony, Texas
10.2017 - Current
- Tested repaired items to ensure functionality before returning them to customers.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Assembled components into complete systems following blueprints or other instructions.
- Performed onsite repair of equipment at customer locations.
- Conducted service appointments to diagnose and fix problems.
- Provided technical support to customers over the phone and in person.
- Installed new components or replaced defective parts to restore functionality.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Collaborated with team members to complete projects efficiently and effectively.
- Resolved software-related issues by troubleshooting programs and applications.
- Assisted with installation projects at both residential and commercial sites.
- Diagnosed problems and determined solutions for various customer issues.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Set up and operated mechanical and manual tools and equipment.
- Traveled to customer locations to complete work for pre-set appointments.
- Logged services performed in service ticket system.
- Trained new team members on service processes to increase productivity.
- Completed scheduled appointments on time to drive quality service.
- Followed all safety protocols while performing work in potentially hazardous environments.
Audio Visual Technician
Nebraska Furniture Mart
The Colony, TX
04.2015 - 10.2017
- Followed specifications to pull and terminate cables.
- Installed and configured home theaters, instructing consumers on proper equipment usage.
- Repaired faulty wiring connections within AV systems when required.
- Programmed remote controls for use with various types of audiovisual systems.
Education
High School Diploma -
Little Elm High School
Little Elm, TX06-2001
Skills
- Troubleshooting techniques
- System installation
- Technical support
- Customer service
- Problem solving
- Team collaboration
- Service documentation
- Time management
- Onsite repairs
Certification
- Lutron RA2, RA3, QS, QSX
- ELAN/NICE Programming
- Savant Basic knowledge
- C4 Basic Knowledge
Timeline
Service Technician
Bravas/AVI
10.2017 - Current
Audio Visual Technician
Nebraska Furniture Mart
04.2015 - 10.2017
High School Diploma -
Little Elm High School