Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robb Roedel

Guilderland

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

18
18
years of professional experience

Work History

Teller

Fist National Bank of Scotia
Albany
05.2015 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Guest Service Attendant

Target
Clifton Park
07.2007 - 04.2015
  • Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

Bachelor of Arts - Theater

SUNY Plattsburgh
Plattsburgh, NY
05-2012

Skills

  • Reliable
  • Customer Relationship Building
  • Cash Handling
  • Friendly
  • Excellent communication skills
  • Approachable
  • Exceptional customer service

Timeline

Teller

Fist National Bank of Scotia
05.2015 - Current

Guest Service Attendant

Target
07.2007 - 04.2015

Bachelor of Arts - Theater

SUNY Plattsburgh
Robb Roedel