Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Robbie Harris

Robbie Harris

Denison ,Texas

Summary

Sales, Operations and Management with a strong focus on customer relationship management and data analysis. Demonstrated success in improving client satisfaction and achieving sales growth through strategic negotiation and problem-solving. Expertise in sales forecasting and operational efficiency drives measurable results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Manager

KARZ NORTH
Bonham, Texas
10.2024 - 08.2025
  • Managed customer relationships by addressing inquiries and resolving issues promptly.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Resolved customer complaints regarding sales and service.

Service Advisor

Lander Automotive
Denison , Texas
04.2023 - 10.2024
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Managed customer follow-ups to ensure satisfaction with completed services.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted customers with service inquiries and appointment scheduling.
  • Responded promptly to customer inquiries via phone, email, and in person.
  • Maintained clean and organized service area to enhance customer experience.
  • Collaborated with team members to streamline workflow and improve efficiency.
  • Prepared invoices for services rendered and collected payments from customers.

Inbound Operations Managment

R & L Carriers
Sanger, Texas
04.2019 - 03.2023
  • Set up and adjust basic delivery routes in the database by geographic location and specific customer requirements.
  • Set up the facility layout for the loading and unloading of daily units to maximize shift productivity.
  • Route all incoming deliveries to maximize driver productivity, and ensure strict delivery route cut times are met.
  • Prioritize shift workload, and communicate needs to shift personnel.
  • Communicate to City dispatch any and all route changes based upon volume and late arrivals.
  • Facilitate daily production and safety meetings.
  • Continuous training for new hires, and retraining existing team members as needed.
  • Monitor shift production and make adjustments to ensure strict cut times are met, based on ever-changing business levels.
  • Daily reports on productivity, arrival times, cut time %, and high-profile freight and specific accounts.
  • Post-shift meetings with senior management.

Domestic Operations

Tazmanian Freight Systems
Grapevine , Texas
08.2015 - 05.2019
  • Quote transportation costs based upon customer-specific needs. Determining factors are determined by market availability, product size, and required service levels. Options range from air expedite, truckload, partial truck, flatbed, common carrier, or hot shot courier.
  • Track and trace shipments to ensure customer needs are exceeded, and communicate any issues to the customer to provide early solutions.
  • Loading and unloading of shipments when required.
  • Prompt and accurate date entry is required to ensure correct service is followed and accurate invoicing for customers.
  • Follow up and provide customers with timely proof of delivery

Logistics Manager/Fleet Maintenance

Rendon Trucking
Denison , TX
04.2012 - 08.2015
  • Supervised a team of logistics personnel, providing guidance and support daily.
  • Conducted training sessions for staff on best practices in logistics management.
  • Collaborated with cross-functional teams to align logistics with company objectives.
  • Worked collaboratively with customers and staff at various levels.
  • Assessed vendor performance to ensure compliance with service level agreements.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.

Domestic Operations

Tazmanian Freight Systems
Grapevine, Texas
01.2009 - 04.2012
  • Quote transportation costs based upon customer-specific needs. Determining factors are determined by market availability, product size, and required service levels. Options range from air expedite, truckload, partial truck, flatbed, common carrier, or hot shot courier.
  • Track and trace shipments to ensure customer needs are exceeded, and communicate any issues to the customer to provide early solutions.
  • Loading and unloading of shipments when required.
  • Prompt and accurate date entry is required to ensure correct service is followed and accurate invoicing for customers.
  • Follow up and provide customers with timely proof of delivery.

Education

High School Diploma -

Denison High School
Denison, TX
05-1988

Skills

  • Customer relationship management
  • Sales forecasting
  • Data analysis
  • Negotiation
  • Problem solving
  • Team collaboration
  • Service optimization
  • Motivation
  • Visionary leadership
  • Client retention

Certification

  • Dock, Office and Customer Center Management Education
  • Continuous Quality Improvement Management Education
  • Continuous Quality Improvement Facilitator Education

Timeline

Sales Manager

KARZ NORTH
10.2024 - 08.2025

Service Advisor

Lander Automotive
04.2023 - 10.2024

Inbound Operations Managment

R & L Carriers
04.2019 - 03.2023

Domestic Operations

Tazmanian Freight Systems
08.2015 - 05.2019

Logistics Manager/Fleet Maintenance

Rendon Trucking
04.2012 - 08.2015

Domestic Operations

Tazmanian Freight Systems
01.2009 - 04.2012

High School Diploma -

Denison High School

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