Robbie Skates
Surprise,AZ
Summary
15 Years + experience in all aspects of the restaurant industry providing the most exceptional customer service in both casual and fine dining establishments. Dedicated to ensuring customer satisfaction by being accessible and friendly. Successful in multitasking while being available and courteous. Thorough knowledge of menu offerings in all types of cuisine, spirits, beers and wine. Skilled at anticipating, identifying and fulfilling a guests needs. Have a proven track record of building strong customer relations and making guests feel a connection to the restaurant.
Overview
3
3
years of professional experience
Work History
General Manager
Lake Geneva Boat Rentals
03.2020 - Current
- Managing a busy summer boat rental business. Oversaw and participated in hiring and training of 45 employees each summer. Working with guests to best accommodate them on their time on the lake and working with owners in marketing, creative streams of revenue and establishing a retail/merchandise side to business.
Manager
Vail Resorts
- Manager at Vail Resorts second highest volume restaurant in their worldwide network
- Led team in having the highest sales during busy skiing/tourist season 4 of last 6 months
- Helped mentor new servers and support staff and ensured that only best service was given each and every day.
General Manager
King Street Oyster Bar
- General Manager in a new restaurant in the Washington, DC bedroom community of Leesburg, VA
- Scheduled, trained and motivated staff to enable restaurant to great success where in 9 months a second restaurant was opened in Middleburg, VA and process was repeated to successful results
- Both restaurants continue to be landmarks and both have revitalized the downtown area of both of those communities.
Education
High School Diploma -
TCN
Sterling, Illinois05.1990
Associates - Aviation Management
Resort Aviation
05.1992
Skills
- Team Building
- Decision-Making
- Flexible and Adaptable
- Excellent Communication Skills
- Guest Relations Management
- Wine Service
- Check Payment Processing
Timeline
General Manager
Lake Geneva Boat Rentals
03.2020 - Current
Manager
Vail Resorts
General Manager
King Street Oyster Bar
High School Diploma -
TCN
Associates - Aviation Management
Resort Aviation
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