Robbin Williams
Mobile,Alabama
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Mid America
10.2024 - 02.2025
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Investigated origin and cause of claims by contacting appropriate parties.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
Construction Claims Consultant
JM Construction
07.2023 - 01.2024
- Manages paid losses appropriately; pays what is fair and owed, settles claims at the optimal time in the life of the claim file.
- Claim preparation and analysis, damages analysis, evaluation of cost overruns, disruptions and delays, schedule analysis, construction defects, cost of repair/cost estimates.
- Ability to use scheduling software and scheduling diagnostic software to analyze schedule delays as-planned versus as-built analysis.
- Isolate periodic and overall project delay and assign responsibility for extended performance periods and delay.
- Utilize contract, baseline, progress updates, and as-built schedule data in forming conclusions on delay responsibility.
- Apply schedule analysis to labor productivity losses and increased general conditions costs and project costs.
- Analyze large quantities of data in electronic format to identify critical documentation to support delay and cost overrun conclusions.
- Analyze cost and labor reports.
- Estimate compared to actual cost analysis.
Desk Adjuster/Remote
Catastrophe National Claims
02.2022 - 06.2023
- Handled losses and claims for property and casualty insurers.
- Examined insurance policies and other records to determine insurance coverage.
- Conducted Interviews, telephones, and/or corresponds with claimant and witnesses regarding claim.
- Consulted records and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.
- Estimated cost of repair, replacement, or compensation.
- Prepared report of findings and negotiates settlement with claimant.
- Recommended litigation by legal department when settlement cannot be negotiated.
- Attended litigation hearings.
- Revised case reserves in assigned claims files to cover probable costs.
- Assisted in preparing loss experience report to help determine profitability and calculates adequate future rates.
Inside Property Adjuster
Catastrophe National Claims
09.2020 - 11.2021
- Investigated and determined coverage of loss and adjusts all elements of routine Property Loss claims.
- Handle virtual claims leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration.
- Wrote appraisals for dwelling repairs of routine claims based on information collected from customers and contractors and issues payment to policyholders where possible.
- Worked with a Liberty network contractor in the appraisal process.
- Explained coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Worked with and coordinated a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- Identified suspicious losses.
- Recommended referrals to the Special Investigation Unit (SIU) where appropriate and may assist the SIU in their investigation and disposition of the claim.
Electrical Technician
Austal USA
11.2016 - 08.2020
- Performed electrical-related wiring and installation for commercial construction projects, including new construction, retrofits, remodels and plant expansions.
- Mastered the use of measuring/testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps.
- Installed, adjusted, modified, verified, calibrated and tested operation of power systems, specialized electrical systems and panels, circuitry, electrical chassis, appliances, portable electrical equipment in accordance with all State and Federal Electrical Codes and Ordinances.
- Able to work from verbal instructions, blueprints, wiring diagrams, schematics, technical publications and instructions bulletins.
- Rewired and installed panel boards and switches.
- Repaired AC/DC circuits, 3-phase circuits (480 and 240 volt).
Customer Service Representative
West Corporation
09.2010 - 02.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Resolved over 200 daily customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Associate of Science - General Studies
Faulkner University
Montgomery, ALSkills
- Determine Coverage
- P>Xactimate
- P>Claims analysis
- P>Settlement determinations
- P>Documentation Review
- P>Coverage assessments
- P>Claims Investigation
- P>Claim Form Analysis
- P>Property Damage Assessment
- P>File and Record Management
- P>Casualty and property loss
- P>BCCORP W5 for Adjusters
- P>CCC Pathways Appraisal Quality Solution
- P>Microsoft Office Suite
- P>Property valuation
- P>Property & Auto Claims
- P>Adobe
Certification
State Farm Property & Auto Certified- AL, FL, TX, GA, LA,
- XactAnalysis XA Walkthrough for Property Field Adjuster and Desk Adjuster
Personal Information
Title: Insurance Adjuster
Timeline
Desk Adjuster
Mid America
10.2024 - 02.2025
Construction Claims Consultant
JM Construction
07.2023 - 01.2024
Desk Adjuster/Remote
Catastrophe National Claims
02.2022 - 06.2023
Inside Property Adjuster
Catastrophe National Claims
09.2020 - 11.2021
Electrical Technician
Austal USA
11.2016 - 08.2020
Customer Service Representative
West Corporation
09.2010 - 02.2012
Associate of Science - General Studies
Faulkner University
Similar Profiles
Jeremy RenfrowJeremy Renfrow
Operator Technician at Mid-America Conversion ServicesOperator Technician at Mid-America Conversion Services
Brittany HymelBrittany Hymel
Leasing Manager at Mid America ApartmentsLeasing Manager at Mid America Apartments
Kenneth Kreidell-CoilKenneth Kreidell-Coil
Service/Support Technician at BuildingPoint Mid-AmericaService/Support Technician at BuildingPoint Mid-America
Cris SmithCris Smith
Director of Development at United States Sports UniversityDirector of Development at United States Sports University
KIYANNA BEARDKIYANNA BEARD
Caregiver at Home insteadCaregiver at Home instead