Robbin Williams
Mobile,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claim Adjuster position. Ready to help team achieve company goals. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Desk Adjuster/Remote
Catastrophe National Claims
, AL
02.2022 - 06.2023
- Investigated origin and cause of claims by contacting appropriate parties
- Evaluated insurance policies and analyzed damages to determine coverage
- Answered customer questions regarding deductibles
- Examined claims forms and other records to determine insurance coverage
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Inside Property Adjuster
Catastrophe National Claims
, AL
09.2020 - 11.2021
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues
- Examined claims forms and other records to determine insurance coverage
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Investigated and assessed damage to property and reviewed property damage estimates
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Claims Adjuster
Pilot Catastrophe
, AL
01.2019 - 06.2020
- Answered customer questions regarding deductibles
- Documented all investigation activity and presented reports to management
- Analyzed information gathered by investigation and report findings and recommendations
- Followed up with insured individuals regarding premium and deductibles payments
- Prepared summaries of damage, payments, and policy coverage.
Electrical Technician
Austal USA
, AL
11.2016 - 08.2018
- Installed electrical conduit and wiring for power, controls, and lighting
- Tested wiring and other system parts for electrical flow and function
- Installed electrical wiring through conduits and holes in both flooring and walls
- Tested, troubleshot, and calibrated equipment in shop and field.
Customer Service Representative
West Corporation
, AL
09.2010 - 02.2012
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
C.F. Vigor Mobile
Associate Of Science -
Faulkner University Mobile
Skills
- Liability Determinations
- Microsoft Word
- Insurance Policy Coverage Knowledge
- Claims File Documentation
- Property Claims
- Determine Coverage
- Examine Reports
- Investigate Property Damage
- Xactimate Specialist
- Claims Investigations
- Customer Satisfaction
Certification
State Farm Auto Certified
State Farm Property Certified
XactAnalysis XA Walkthrough for Property Field Adjuster and Desk Adjuster
Licenses
AL, FL, TX, GA, LA
Timeline
Desk Adjuster/Remote
Catastrophe National Claims
02.2022 - 06.2023
Inside Property Adjuster
Catastrophe National Claims
09.2020 - 11.2021
Claims Adjuster
Pilot Catastrophe
01.2019 - 06.2020
Electrical Technician
Austal USA
11.2016 - 08.2018
Customer Service Representative
West Corporation
09.2010 - 02.2012
High School Diploma -
C.F. Vigor Mobile
Associate Of Science -
Faulkner University Mobile
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