Robby Allen
Honolulu,HI
Summary
Hardworking Sales Advisor excited to leverage sales expertise and customer service strengths to take on challenging objectives. Experienced sales professional bringing 10 years' experience selling and adapting to new trends.
Overview
15
15
years of professional experience
Work History
Client Advisor
Tiffany&Co
Honolulu, HI
04.2023 - 07.2024
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
Client Advisor
Valentino Garavani
Honolulu, HI
02.2022 - Current
- Built customer loyalty and retention by delivering excellent shopping experience.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Store Manager
SUNGLASS HUT
Royal Hawaiian
06.2019 - 12.2022
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Achieved top seller in Waikiki locations for 2019 and 2021.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
BLOOMINGDALE'S
10.2020 - 02.2022
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Used active listening and relationship-building skills to assess customer needs
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
LONO GOD OF PEACE
Honolulu, HI
04.2012 - 10.2016
- Assisting international and local clientele with custom Hawaiian jewelry orders utilizing gold, platinum, diamonds, and other gemstones.
- Travel to and from local factory to process orders and replenish stock.
- Collaborate with Japanese public figures and celebrities with commercials and advertisements.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Customer Greeter
ANA
Honolulu, HI
04.2009 - 07.2011
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Answered customer questions and pointed individuals in right directions.
- Acted as first point of contact for visiting clients and customers.
Education
High School Diploma -
Belton High School
Belton, MO05.2011
Skills
- Upselling strategies
- Merchandising
- Customer service experience
- Sales background
Timeline
Client Advisor
Tiffany&Co
04.2023 - 07.2024
Client Advisor
Valentino Garavani
02.2022 - Current
Sales Associate
BLOOMINGDALE'S
10.2020 - 02.2022
Assistant Store Manager
SUNGLASS HUT
06.2019 - 12.2022
Sales Associate
LONO GOD OF PEACE
04.2012 - 10.2016
Customer Greeter
ANA
04.2009 - 07.2011
High School Diploma -
Belton High School